1. What is Live Parental Controls powered by OpenDNS?
Live Parental Controls powered by OpenDNS allows you to configure content filtering on your network. You can block more than 50 different categories of sites for your entire network or for individual users.
2. What is the Bypass Account feature? How does it work?
Bypass Accounts allow you to create separate filtering profiles for users on your network. For example, you can create an alternative bypass log in for yourself or another user and assign less restrictive content filtering settings while others on your network have a more restrictive setting. If creating Bypass Accounts, please make sure that the default profile setting is set to the most restrictive filtering level.
Time of day block allows you to configure content filtering that changes according to the specific time intervals. Time blocks can be set in 15 minute increments. As an example, you can block certain categories from 5 PM to 8 PM and use the 'All other times' setting for the rest of the day.
Please make sure you set your local time zone correctly through the Live Parental Controls account settings page.
DNS stands for Domain Name System. DNS translates website names into IP addresses so that other computers can understand what site is trying to be reached. For more technical information, see http://en.wikipedia.org/wiki/Domain_Name_System.
8. Why am I receiving a SERVFAIL message when trying to go to a site?
The SERVFAIL message indicates that the site you are attempting to reach is not currently loading due to technical issues with the hosted site. You may want to try and contact the site administrator regarding this issue or try again later.
15. I am receiving the error message "The device is registered with another OpenDNS user." What should I do?
Your device may already be registered to another account. Please contact support at email@example.com for more information if you feel this is in error. Please be sure to include the MAC address of the device from a screenshot from the NETGEAR router's configuration page at http://routerlogin.net to expedite this process.
18. What does the error "Failed to load User Accounts" mean?
The user utility was unable to detect any user profiles in the account associated with this router. If you have not already done so, you may create user profiles by clicking "Manage Users" in the dashboard.
If you have already set up user profiles, please verify the account associated with your router by running the Management Utility and checking the account listed on the status page.