Forums/OpenDNS Community/Frequently Answered Questions

Reporting FAQ

Ashley Williams
posted this on August 01, 2013 16:15

I have set up everything correctly, but I don’t see stats in my account. What’s wrong?

The two most likely reasons that your stats don’t appear in your account are that your IP address is not up to date, or that logging is disabled on your account.  Log into the Dashboard (http://dashboard.opendns.com) and compare what the IP address listed at the top of the screen is to your registered IP address. If the two don’t match, then your filters and logs will not function properly. You can update it from the Dashboard, or use our Dynamic IP Updater client to keep your IP address up to date.

Alternatively, check your network’s Settings tab and click on Stats and Logs on the left hand side to make sure that the Enable stats and logs option is checked.

 

What does the information in the stats mean? Can I see the exact website somebody on my network visited?

The information recorded in the stats page is the list of domains that have been requested from your network. We do not record which device made the request, nor do we include the full URL of the request. For example, If you visit a wikipedia article like <https://en.wikipedia.org/wiki/OpenDNS>, we will only record the request to en.wikipedia.org.

We log all requests made through a network protected by OpenDNS, whether or not the request resolved successfully.

 

Are stats recorded in real time?

Stats are logged two hours after the DNS request is made. After initially turning the stat logging, please allow for 12 hours before first propagation.

 

I’m seeing DNS requests for times when nobody is online, such as in the middle of the night. What gives?

Though no one is online, if your computer is on, it may make DNS requests on your behalf. This sometimes occurs with scheduled activities like some mail programs, or anti-virus programs getting updates from their servers. Depending on the domain requested, this may be perfectly normal and expected behavior.

Please also make sure that the time zone in your account is correct. You can change this by logging into your account, selecting the My Account tab, and then selecting the Time Zone option from the left-hand menu.

 

I am generating a report, why is there no data?

There may be one of several reasons you are not seeing data after generating a report. Here are the three most-common causes.

Reports can only be generated for networks where data collection has been enabled. Please go to Enabling Data Collection to verify this setting is configured for each network.

Another possible reason there may not be data in a report: unless OpenDNS handles DNS traffic from an IP address listed as a network in your account, there will be nothing to report. If your network uses a dynamic IP address, ensure the address is up-to-date with your network. For more information, see Networks with Dynamic IP Addresses.

If you are using OpenDNS Basic, you must run a report for each network on a monthly or more frequently basis. OpenDNS ceases to store data for free accounts if the OpenDNS administrator does not generate a report for a period of time greater than a month.

If these situations do not apply to the network in question, please for support.

 

I am generating a domain report, why does the QNAME say “.”?

There may be one of several reasons you are not seeing data after generating a report. Here are the three most-common causes.

Reports can only be generated for networks where data collection has been enabled. Please go to Enabling Data Collection to verify this setting is configured for each network.

Another possible reason there may not be data in a report: unless OpenDNS handles DNS traffic from an IP address listed as a network in your account, there will be nothing to report. If your network uses a dynamic IP address, ensure the address is up-to-date with your network. For more information, see Networks with Dynamic IP Addresses.

If you are using OpenDNS Basic, you must run a report for each network on a monthly or more frequently basis. OpenDNS ceases to store data for free accounts if the OpenDNS administrator does not generate a report for a period of time greater than a month.

If these situations do not apply to the network in question, please for support.

 

 
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