Do I need an account to use OpenDNS?
An account is required for our content filtering, through OpenDNS Home Basic. You do not need an account to use our DNS resolvers if you do not want content filtering, or if you are using FamilyShield.
How do I open an OpenDNS account?
To sign up for our OpenDNS Basic account with content filtering, please click here to open an account.
Updating billing information on my OpenDNS VIP account?
In order to change your payment information, simply log in to your OpenDNS account at http://dashboard.opendns.com, go to the Home page and click on the Manage This Organization link and select Plan Info.
On the next page click on the Payment Method option to update your credit card.
How and why do I add a network to my account?
In order to filter content, you must have a registered network with a public IP address tied to your account. This is necessary to ensure that your filtering settings aren’t applied to other OpenDNS users, nor their settings to your network. In order to add a network, follow the steps on our adding a network guide.
Getting a “You cannot add an IP in private address space” error.
This error messages means that you are attempting to add a private IP address to your OpenDNS account. In order to find out what your public IP address is, you can visit a site like https://myipv4.p1.opendns.com/get_my_ip or http://myip.dnsomatic.com from a computer on your home network.
Do I have a dynamic IP address or a static IP address?
Most home users have a dynamic IP address, but the best way to tell is to either ask your ISP or review your billing statement. A dynamic IP address will change periodically based on the ISP’s settings.
What is the OpenDNS updater client? Why do I need it?
The OpenDNS Dynamic IP Updater Client is a piece of software developed to handle the problems of having a dynamic IP address. Because your registered IP address needs to match your public IP address, and it may change without you knowing, we wrote this piece of software to be run in the background of your computer. It detects when your public IP address changes, and updates our system’s records to keep your filters and logs from breaking because of a change.
If you wish to the OpenDNS updater client to keep your dynamic IP address updated, you will first need to mark your network as Dynamic using the following steps:
Select the Settings tab, and then select your network. After that, select Advanced Settings and then navigate to the Dynamic IP Update section, select Enable, and then select Apply. For more detailed steps, see our guide at https://support.opendns.com/entries/48988474.
After that, you can download the updater client here: http://www.opendns.com/support/dynamic_ip_downloads/
Please Note:
This client is NOT intended for computers that traverse multiple networks. This is due to the fact that the client will send IP address updates for your present network, and you risk leaving your home network protected and unfiltered.
How else can I update the dynamic IP in my account?
If you do not wish to the OpenDNS updater client but want to keep your dynamic IP address updated, you will first need to mark your network as Dynamic using the following steps:
Select the Settings tab, and then select your network. After that, select Advanced Settings and then navigate to the Dynamic IP Update section, select Enable, and then select Apply. For more detailed steps, see our guide at https://support.opendns.com/entries/48988474.
In order to manage your dynamic IP address manually, log into your OpenDNS account and select Settings. If OpenDNS has detected a new IP address for the network, an icon displaying green arrows will be visible next to your network's IP address. Another IP address will be displayed underneath the original. If this second IP address is now being used by this network, click the icon to complete the IP address update to OpenDNS.