Can I Filter Individual Users on a Network / Scheduled Filtering?

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  • Avatar
    sleekone

    Is this feature planned for a future release? I need to explore other solutions because our family is looking for this functionality

    -Mark

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    rotblitz

    It seems you didn't read what you commented on.  Therefore I'm copying this for your convenience:

    Per-user and schedule based filtering is currently available through the OpenDNS powered Netgear Live Parental Controls program which comes bundled with new Netgear routers.

    This is the solution, so no need to ask if it is planned, because it exists already.  If you are unwilling to make use of this solution, then you have indeed "to explore other solutions".

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    sleekone

    I did read about the Netgear solution, but why should I be forced into buying a netgear router to have this functionality. My router works just fine. This is a big market for OpenDNS and I would assume they would want this for all their customers, not just those that choose to buy netgear routers.

     

    -Mark

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    jkg188
    Just an FYI, I have A Netgear router with Live Parental Controls, it does not have the ability to create separate use accounts, and does not provide logging off web site visits at all, let alone by account or device. It does allow one bypass account, to bypass the OpenDNS filter entirely. You need to install the netgear genie software on the device to use the bypass feature.
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    vladizlav

    I was looking for the same functionality, which was a reason to become an OpenDNS user. I have been using Lynksys own system allowing this, but hoped a commercial software would make it much more convenient. Boy was I wrong.

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    mailtoreed

    Just joined and after reading this ...Now leaving/cancelling. 

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    rickatcsm

    Came her looking for real world answers; got dismissed preemptively by rude customer service.

     

    "We do not currently offer, nor plan to offer, a solution like you request. Our apologies." is customer service.

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    rotblitz

    Did you ever request from General Motors to produce vacuum cleaners?

    General Motors do not offer vacuum cleaners, do they?  (These also have an engine, so they could well do so, but they don't...)

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    mattwilson9090

    I have no idea if what you were asking about is related to this thread or not, but I can't see how this reply was either rude or dismissive. I have no idea if the reply you quote is verbatim or paraphrased either.

     

    You seemed to ask for something, and whoever you communicated with, however they communicated it to you, either over the phone, in email, or in another thread on this forum, clearly stated that OpenDNS does not offer, or plan to offer whatever it was that you were asking for. I just don't see how that was rude or dismissive.

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    indi.lotey

    How pathetic that OpenDns dont offer a scheduled facility!  Its a very basic requirement ...

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    mattwilson9090

    Are you using the free version of OpenDNS? You are always welcome to change to another free provider that does offer this feature. It certainly won't hurt OpenDNS' if someone using a product for free stop using it in favor of another free product from someone else. In fact it would slightly improve their bottom line since they'd no longer be providing free service to you.

    Also, see the final post at the end of this thread https://support.opendns.com/entries/21855380-Domain-blocking-at-certain-times-of-the-day-only OpenDNS does have the ability to do filtering based on the time of day. It's up to you whether you want to use it or not.

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    indi.lotey

    So you offer scheduled functionality in the paid for version then do you?  Uhh no you do not ... so whats is your point?  The issue that I and many others have raised is that if you are offering a dns filtering service, then it is a very basic requirement to be able to schedule access to certain services.  Instead of being rude to people who point this out to you, why not invest your time and effort in facilitating this requirement and therby improving your service? 

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    mattwilson9090

    First, I'm not an OpenDNS employee, so it's not what I'm offering, it's what OpenDNS is offering. So don't presume to lecture me about being rude, I was attempting to answer your question and provide you a solution to get what you are looking for. It's not my fault or responsibility that amongst the already outstanding service they offer for *free* that OpenDNS has decided not to offer some features with their free product.

    Second, I did not say that this functionality is offered. If you would click on the link that I provided and read the post at the end of it will tell you exactly how to get what you want using the OpenDNS service.

    The issue is that OpenDNS has decided to offer some functions as part of their free service, with full recursive DNS service and a broad range of filtering and security related features. They've decided that if someone wants more features than that (ranging from enhanced security features, to additional logging, or even scheduled filtering) then they need to be using a different service of theirs.

    Also in that thread are (and I believe this one as well) are several very good explanations of the difficulties, if not downright technical impossibility for a service that is wholly DNS based to do it on a scheduled basis. I'm not going to rehash all of that for you. For some reason being accused of being rude when I provided you an answer to your question doesn't leave me in the mood to rehash and reexplain something that has been well explained multiple times by multiple people.

    Read the thread. Use that to decide if you want to implement the solution or to follow through on your threat to take your nonpaying patronage elsewhere.

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    pitti

    I understand I cannot filter individuals and I accept that. My question, is there anything in the planning to allow a password to temporarily bypass the filtering?

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    mattwilson9090

    OpenDNS has for years offered a "bypass password" feature in their pay products. I don't expect that they'll add the feature to their free product offerings.

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    a.milton

    I agree with the disappointed people here. The attitude of Rotblitz was dismissive and unhelpful. Per-user filtering is bound to be a desirable thing and people shouldn't be expected to change their equipment to get it. The problem here is the management of expectations and the attitude towards potential customers. Whoever manages this forum please take note, we are not happy with what you've got and the way you talk to us.

  • Avatar
    mattwilson9090

    Rotblitz, as well as myself, are not OpenDNS employees. This is a public forum where users like us can post or respond to anything the forum. Thus far no OpenDNS employees have participated in this thread. If you want to speak directly with an OpenDNS employee about products or expectations click on one of the many links throughout their website that will offer you various ways to get in touch with them.

     

    OpenDNS does offer per-user filtering in some of their pay products, and there is a functionality similar to that in the Netgear LPC line of routers. They have chose not to make that feature available in their free product, probably because they'd like to pay their employees and make a profit. It's a business decision, and while they recognize that it would be a nice feature for everyone to have, they've decided not to give everything away for free. That is the message that has been consistently conveyed in this and multiple similar and related threads throughout this forum.

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    Kristy Patullo

    Per user filtering is not currently available without the hardware integration because when you are using our network based services all DNS requests from your network use the same external (public) IP address.  Our resolvers have no way of differentiating which user/device a particular request came from.  With the integration a device is placed on your network so device differentiation becomes possible.  If you'd like to speak to support directly about this you can email support@opendns.com or open a ticket through the Support tab in your dashboard.

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    sthoward0914

    It seems like there is back and forth talk or even finger pointing, but the basic answer does not seem to be here at all.

    This site says "OpenDNS" at the top. However, when I log into the Live Parental Controls on the Netgear router, it says "Netgear" at the top, and "OpenDNS" at the bottom. The Copyright at the bottom is 2015 for OpenDNS. So that would lead us to believe that there is some kind of partnership. Since this is the page we arrive at when we click on the Live Parental Controls on the Netgear Router, it would make us believe that this is the page we are to set up controls on, and help links go to this site. Based on that, I would think answers on how to set this up should come from this site.

    I was pretty sure that in times past, I was able to set different time blocks on different days and set up different filtering rules for the two. However; this option is not there so far as I can see on this page labeled "Netgear" on the top and "OpenDNS" on the bottom.

    In my case, I set the controls up for me. I work from home most days, and I have ADHD. If I prevent myself from getting to a site in a distracted moment, I'm find - I won't drill in. However; if I arrive at that distracting site in a fidgety moment, I may lose an hour or more of productivity. This is what I want to prevent. However; on weekends, I'm not working, and I want different rules. I cannot, on this page labeled "Netgear" on the top and "OpenDNS" on the bottom, set a different schedule for those different days. What I can do is set different timeblocks that apply for every day, but nothing in there allows me to set up parental controls, whether for Netgear nor for OpenDNS (whomever implements this) so that I can have those separate schedules on different days of the week.

    So who owns this filtering package offered in the Netgear router? When I click on it in Netgear, I get to an OpenDNS page. Saying "You didn't read what was written" is cute and all, but not helpful in the least. This should be a very basic feature and a very easy setup, but it's not, and we have people pointing back and forth with nobody giving a simple, straight-forward answer. That is frustrating.

    If it's a feature of Netgear, can you point me to an article that tells me how to set it up and not land back on an OpenDNS page to read support people telling us we didn't read what they said? If it does not exist in either place, can we just get a definitive answer on that, please?

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    sthoward0914

    Thank you. However; what I don't see in those instructions is how to set up a different schedule for different days of the week. What I see is what I said before: You can set up time blocks, but they will apply to that time block on every day of the week. What I need is something that will allow me to apply one timeblock on Monday - Friday, and not have those rules apply on Saturday or Sunday. Is there instructions for that? or does that capability not exist?

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    rotblitz

    It doesn't exist.

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    sthoward0914

    Thank you.

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    rotblitz

    "how to set up a different schedule for different days of the week"

    Or to be more precise, this capability doesn't exist with LPC, but may still exist for your Netgear router, for blocking services or by keywords.
    See these instructions: http://kb.netgear.com/app/answers/detail/a_id/20483/
    If this is what you're looking for, then see if your Netgear router supports it.

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    mlbrownlee

    A solution I've found for the time of day setup is software based.  It's called computer time and available from www.softwaretime.com.  It works very well on windows-based PC's, is relatively cheap, and allows one computer to hold the time restrictions for others also connected to the same network.  Unfortunately, I haven't found anything that works as well for ipods, iphones, or android devices, but at least OpenDNS extends the filtering capabilities to them (which has also been an impossible task on iDevices).

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    limbonet

    LPC is great, as far as it goes. It could not work without a device-specific identifier being passed to OpenDNS with every DNS request. Whether it's a MAC address or not I don't care, as long as it works for iPods & tablets as well as PCs, and doesn't stop working as soon as my WAN IP address changes. If my Netgear can enrich DNS requests like that then why not also have it take on the job of updating the IP address, eg via DNS-o-Matic? That way there'd be no need to keep my home PC running 24/7 (or else completely disable wifi for my kids' iPods). IP address updates are certainly possible using a Netgear router that's been flashed with OpenWRT or DD-RWT, but then it can't use LPC, which was the main reason for choosing Netgear in the first place. Why not enable the same IP updating function in Netgear's own firmware as shipped? That would be the ideal solution for households like mine, and it would give Netgear a true competitive advantage. If Netgear really aren't interested, then perhaps OpenDNS could allow other players to have a go. Or would that  be a breach of contract?

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    mattwilson9090

    As you said "Netgear's own firmware". You would need to bring this up with Netgear, not OpenDNS.

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    limbonet

    I guess it depends on who legally owns the LPC patent.

    Is it Netgear, OpenDNS or a consortium of both?

    And is there any chance that OpenDNS could be persuaded to offer a similar functionality to the OpenWRT & DD-WRT community? If not now then perhaps some time in the future?

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    mattwilson9090

    I have no idea who owns the patents related to LPC or not.

    However, that's completely irrelevant in this case. What you are talking about, namely updating IP addresses, either through DNS-O-Matic or some other DDNS service is purely a router/firmware function. LPC is one of the services that that firmware offers, it is not the entirety of the firmware. If you want features added to or modified on Netgear's firmware you'll needed to take it up with Netgear.

    Why would OpenDNS take on the task of creating firmware for router models that are only a small portion of the market? They are a DNS/security company, making their technology and services available to all end users and device manufacturers. To focus on firmware for some low end router models would not only be a step out of their area of expertise, but limit the resources they have available for working on this product that they do so well.

     

    That's like asking why Intel doesn't make sewing machines. After all, some sewing machines have microoprocessors in them, so they should make the entire sewing machine, shouldn't they?

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