We are experiencing a high report from users who are receiving an error when signing in to their OpenDNS accounts using the NETGEAR Genie app to change settings. This is for users who are encountering the following error after October 21, 2015:
OpenDNS is aware of this issue and is working closely with NETGEAR to resolve this issue,. In the interim, please use the IP based filtering controls if you need to make adjustments to your filtering. You can learn how to configure your router by following the instructions here: https://support.opendns.com/categories/20080020-OpenDNS-Device-Configuration
We apologize for any inconvenience this has caused, and will provide an update for this issue in this thread as soon as one is available.
Thank you for your continued patience.
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Update: Oct 30 2015
The issue described above seems to be resolved. Please try to login to OpenDNS with your credentials using the NETGEAR Genie App again.
If you receive an error when creating a new account through the NETGEAR Genie App, please try creating an account on the OpenDNS website directly, and then continue with your Live Parental Control set up using your OpenDNS credentials.
Thank you very much for your patience with us during this downtime. If the problem persists for you, or if you have further questions, please feel free to open a ticket with us!
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