When adding a new network to your Dashboard, you may receive an error. In this article, we cover the most common errors and solutions.
Common errors and how to resolve them
Private IP addresses are only viewable within your internal (local) network. Since our resolvers can only see your external (public) IP address, internal IP addresses cannot be added to the dashboard. For more information on private IP addresses please see: http://en.wikipedia.org/wiki/Private_network
To find your public IP address look at the top of your dashboard where it says Your Current IP is or visit myip.dnsomatic.com
This error means that your IP address is already registered in our database. This problem will occur when someone on your network has already registered your IP address or another OpenDNS user does not keep their network settings properly maintained and your Internet Service Provider (ISP) or carrier leases you the improperly maintained network. Notifying support about this issue is the fastest way for us to help you resolve it, you can open a ticket through your dashboard in the Support tab or email email@example.com with the error you are seeing and your current IP address.
This error means that your IP address is part of a network already registered in our database. If you see this error please notify support by opening a ticket through your dashboard in the Support tab or email firstname.lastname@example.org with the error you are seeing and your current IP address.