Chrome for Mobile and OpenDNS - Inconsistency with block pages

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    northvilledistrictlibrary

    I'll do that, Francis. However, I think I've determined the issue from Rotblitz's responses:
    We do have Proxy/Anonymizer checked as a block category, which from the responses indicates that compress.googlezip.net (and check.googlezip.net) are in that category as BLOCKED.

    The question moving forward would be if there's any way to solve this just for the Mobile Chrome users with COmpress Data enabled AND I'm now curious if this affects Amazon Kindle Fire users with the Amazon Silk (which uses proxies as well),  but I don't have anything to test that with.

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    Francis Lau

    Hello, I just noticed you submitted a ticket with us. I will respond in the ticket.

    Thanks

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    rotblitz

    "I tried adding compress.googlezip.net to the NEVER BLOCK statement"

    Why would you do this?  Was it blocked?  This is not what the instruction was.  Instead it was:

    • If it's not possible to disable Chrome's Reduce Data Usage feature, please add compress.googlezip.net to your allow list in the Umbrella dashboard policy applicable to mobile devices.

    Do you use OpenDNS Umbrella?  Hardly!  Therefore this instruction is not for you.

    With other OpenDNS (Home) versions being used, you must "disable Chrome's Reduce Data Usage feature".

  • Avatar
    northvilledistrictlibrary

    Um, that's kind of a snooty response. We are a paying OpenDNS Enterprise customer, so I'm not certain being snooty like that is appropriate.

    Clearly, SOMETHING was blocked, and I assume it's compress.googlezip.net. SInce that didn't fix the issue, then I assume it's still unsolved and requires a bulky fix which isn't friendly to most users.

    With that being said... what's the difference between Umbrella and OpenDNS Enterprise? That's never been made clear :)

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    rotblitz

    There's no difference between Umbrella and Enterprise except the name.

    It was not my intention to sound being snooty.  Well, I would not expect to see posts from Enterprise customers here, because these have their extended communication channels like e-mail and phone support.  And "NEVER BLOCK" sounded rather like OpenDNS Home, not like an allow list in the Umbrella dashboard policies....

    So, back to your problem, you're saying that you're getting inconsistent block page issues with Chrome for Mobile, right?  But you know that if you follow the instruction with compress.googlezip.net, you will cause that your block pages belonging to OpenDNS will not work at all, i.e. you send your DNS queries to the Google proxy, not to OpenDNS any longer, so you're not using your Umbrella/Enterprise any longer and pay for nothing, at least for the devices running Chrome for Mobile...

  • Avatar
    northvilledistrictlibrary

    Is this STILL a proper fix, specifically the "compress.googlezip.net" fix? This has been an annoyance for awhile. I tried adding compress.googlezip.net to the NEVER BLOCK statement, but it had no effect.

  • Avatar
    Francis Lau

    Hi northvilledistrictlibrary,

    Francis from OpenDNS here. I recommend you open a support ticket and we can work through any issues you may have. You can create a new ticket by going here: https://support.opendns.com/tickets/new

    Regards,

    Francis Lau

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