New R7000 is locked into OpenDNS, what user? Who knows but I can't change DNS servers

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  • Avatar
    jeffca92677 (Edited )

    Rich posted this for me, he actually sent the router to me, and I cannot get it off OPENDNS.

    This Netgear tie-in with OpenDNS is just awful. There are other public DNS systems, like Google 8.8.8.8 and 8.8.4.4

    or my own COX DNS servers.

     S/N 4449697c707ea

      MAC Address:  10:DA:43:B4:D8:0B

    I asked to have this router removed, as it's locked into some account, it's a brand new router (November 18, 2016 purchase, delivered soon after) and now a real headache because of OPENDNS.  Call it "ClosedDNS" 

     

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    rotblitz

    The only thing you have to do is to disable Live Parental Controls.
    https://support.opendns.com/hc/en-us/articles/227987607
    And then you can configure whatever DNS service you want to use.

    If it doesn't work with Genie, try with the Management Utility from https://www.opendns.com/downloads/

    If this is also not possible, then Cisco/OpenDNS is the wrong place for your issue.  You must refer to Netgear support, because this is a router problem then, unrelated to OpenDNS and LPC.

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