Comments

4 comments

  • Official comment
    Avatar
    Mash Sarband

    Hi,

    Please open a support ticket and provide the MAC address of your router we will be able to find your router in our database.  You can find your MAC using one of the below methods:

    Using your browser, please log into your router's configuration page using http://routerlogin.net, and click on Router Status. Copy and paste the Mac Address to this support ticket so I can verify its information and help you start using the Parental Controls.

    If you are using the Netgear Genie application (http://routerlogin.net/adv_index.htm), click on Network Map >> click the router icon and take a full screenshot of what you see on the browser (including the browser's address bar) using the instructions at http://www.take-a-screenshot.org.

     

    Regards,

  • Avatar
    Tylerraygriffin

    It tells me my netgear router appears to be registerd to another Dns account how do I fix that

     

  • Avatar
    mattwilson9090

    @rtparks If you have the same issue then you have the same solution.

  • Avatar
    rtparks

    I have the same issue..

Please sign in to leave a comment.