Can't enable Parental Controls

Comments

5 comments

  • Avatar
    rotblitz (Edited )

    Regarding TDS Telecom see this recent thread.

    Regarding Genie, contact Netgear support or their forum.  It's their software.

    Regarding LPC powered by OpenDNS, you may want to copy & paste the complete plain output or the following diagnostic commands to here, so that I can see what the problems may be:

    nslookup -type=txt debug.opendns.com.
    nslookup -type=txt which.opendns.com. 208.67.220.220
    nslookup whoami.akamai.net.

    Alternatively raise a support ticket with OpenDNS.

    0
    Comment actions Permalink
  • Avatar
    barehm

    nslookup -type=txt debug.opendns.com
    Server: b.resolvers.Level3.net
    Address: 4.2.2.2

    Non-authoritative answer:
    debug.opendns.com text =

    "server m9.ash"
    debug.opendns.com text =

    "device 00008E4BDA2A732D"
    debug.opendns.com text =

    "flags 422 0 8010 3840000000000000000"
    debug.opendns.com text =

    "originid 61817033"
    debug.opendns.com text =

    "actype 1"
    debug.opendns.com text =

    "bundle 61817033"
    debug.opendns.com text =

    "source 184.60.16.193:56392"

    ==============

    nslookup -type=txt debug.opendns.com
    Server: b.resolvers.Level3.net
    Address: 4.2.2.2

    Non-authoritative answer:
    debug.opendns.com text =

    "server m9.ash"
    debug.opendns.com text =

    "device 00008E4BDA2A732D"
    debug.opendns.com text =

    "flags 422 0 8010 3840000000000000000"
    debug.opendns.com text =

    "originid 61817033"
    debug.opendns.com text =

    "actype 1"
    debug.opendns.com text =

    "bundle 61817033"
    debug.opendns.com text =

    "source 184.60.16.193:56392"

    C:\Users\[REDACTED]>nslookup -type=txt which.opendns.com. 208.67.220.220
    Server: resolver2.opendns.com
    Address: 208.67.220.220

    Non-authoritative answer:
    which.opendns.com text =

    "m9.ash"

    ===============

    nslookup whoami.akamai.net
    Server: b.resolvers.Level3.net
    Address: 4.2.2.2

    Non-authoritative answer:
    Name: whoami.akamai.net
    Address: 208.69.32.19

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Server: b.resolvers.Level3.net
    Address: 4.2.2.2

    Although you have Level-3 DNS server addresses configured (Why did you do this? Change this to obtain DNS server addresses automatically via DHCP!), your DNS traffic is redirected to OpenDNS, and you have LPC enabled.  However, your IP address 184.60.16.193 is registered with OpenDNS network ID 61817033, so you're using both, Netgear LPC and OpenDNS Home in parallel.  These services are incompatible, therefore use only either the one or the other.

    To use Netgear LPC properly:
    Delete any network found at https://dashboard.opendns.com/settings/
    Do not run an Updater.  Your LPC dashboard is only at https://netgear.opendns.com/ where you also find the features like bypass accounts.  Filtering per device is managed by the Genie app.

    0
    Comment actions Permalink
  • Avatar
    barehm

    In regards to the DHCP server, I can't tell you why the heck my local PC was setup that way - corrected to obtain these automatically.  Best guess is that TDS's servers were failing in the past and I plugged them in as a work around. Typically I'd use the Google DNS servers.  Thanks for catching that.

     In regards to my public IP (which isn't static, but doesn't renew often) being associated with network ID 61817033 - I presume someone else did that in the past when they had the IP since my dashboard shows no networks are associated with my account.  How do I remove someone else's use of my IP?  I haven't tried to get a new public IP, but could give it a shot.

    with some extra google searching, I'm starting to be suspicious there's a systematic problem in the Genie software that started recently:

    https://community.netgear.com/t5/Genie/Parental-Controls/td-p/1218808

     

     

     

    0
    Comment actions Permalink
  • Avatar
    rotblitz (Edited )

    "How do I remove someone else's use of my IP?"

    Beside trying to obtain another IP address,  your only option is to raise a support ticket with OpenDNS.  They can release your IP address registration.

    "I'm starting to be suspicious there's a systematic problem in the Genie software that started recently"

    You're most likely right.

    0
    Comment actions Permalink

Please sign in to leave a comment.