Opened my ticket #284559 on Wednesday of last week at 10:23am. As per their instructions, I have not replied to my own ticket since tickets are answered first-come, first-served based on the elapsed time since last modified. They have not replied or even assigned my ticket to anyone yet. It still has status "open".
I can only conclude that every other paying customer has also not received any reply from support in nearly a week.
Have the support staff simply taken the week off? Is this their normal level of service?
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