Parental Controls

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Amitus

April 06, 2017 03:02

Cannot login to Parental Controls with Netgear genie, using Win 10 and conected to Internet with Verizon

and I am connected to Internet

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  rotblitz April 06, 2017 13:33 (Edited November 11, 2017 19:46)

  Copy & paste the complete plain text output of the following diagnostic commands to here:

  nslookup -type=txt debug.opendns.com.
  nslookup whoami.akamai.net.
  netsh interface ipv4 show config     (Windows)
  ifconfig -a                        (Linux and OS X)

   (Corrected the last command.)

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  billybob888 November 11, 2017 09:59

  same issue.

   

  Here is what I get in Terminal.

  iMac:~ simondavis$ nslookup -type=txt debug.opendns.com

  Server: 192.168.50.1

  Address: 192.168.50.1#53

   

  Non-authoritative answer:

  debug.opendns.com text = "server m29.jnb"

  debug.opendns.com text = "flags 20 0 50 3950400002000000001"

  debug.opendns.com text = "originid 114114002"

  debug.opendns.com text = "actype 2"

  debug.opendns.com text = "bundle 10557470"

  debug.opendns.com text = "source 197.87.230.20:55485"

   

  Authoritative answers can be found from:

   

  iMac:~ xxxx$ nslookup whoami.akamai.net.

  Server: 192.168.50.1

  Address: 192.168.50.1#53

   

  Non-authoritative answer:

  Name: whoami.akamai.net

  Address: 67.215.86.67

   

  iMac:~ xxxx$ ifconfig -all

  usage: ifconfig [-C] [-L] interface address_family [address [dest_address]]

                  [parameters]

         ifconfig interface create

         ifconfig -a [-C] [-L] [-d] [-m] [-u] [-v] [address_family]

         ifconfig -l [-d] [-u] [address_family]

         ifconfig [-C] [-L] [-d] [-m] [-u] [-v]

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  rotblitz November 11, 2017 17:23

  I see that you do not have Live Parental Controls enabled yet, because you do not seem to be able doing so.

  Because Netgear Genie is not supplied by OpenDNS, but by Netgear, you had to contact Netgear support, or visit the Netgear community to see if this has been reported (oh yes, it has!) and what the solution was.
  https://www.startpage.com/do/search?query=netgear+you+don%27t+appear+to+be+connected+to+the+internet

  Also, I see that you're currently using OpenDNS Home.  This is incompatible with Live Parental Controls.  You must disable OpenDNS Home before you can use Live Parental Controls.
  I.e. you must delete the network at https://dashboard.opendns.com/settings/ and remove DNS server addresses having been configured manually and to uninstall the Updater. The LPC dashboard is only at https://netgear.opendns.com/

  And the last thing, the last command must be different on your computer:

  ifconfig -a

   

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