LPC is going crazy ... only resetting the router to factory helps

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Locutus2k

April 29, 2017 21:43

I'm using LPC from some month. everything went fine until now. Suddenly LPC is blocking sites it shouldn't block on any computer, even on the ones with bypass accounts. Sites like youtube or facebook. All the time and even of they are succesfully added in the "Always allow" whitelist.. If i disable it from the Genie application nothing change, it blocks most sites anyway even if reported as "disabled" in the Netgear app.

Only solution was to reset the router (R700) to factory defaults but then, again, if i enable LPC with my account the weird behavior starts anew. Do i have to erase the account and make a new one? How can i do? Thanks for your help.

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  rotblitz May 01, 2017 12:56

  It could be that another OpenDNS user has registered your current IP address with an OpenDNS Home network, thus the other settings are taking effect randomly.

  Ensure that this is not you, e.g. delete any network at https://dashboard.opendns.com/settings/
  Your dashboard is only at https://netgear.opendns.com/
  If there's no network, you must open a support ticket with OpenDNS to get your IP address released from registration.

  Also ensure that you don't have OpenDNS resolver addresses manually configured and that you don't run an Updater.

  Do not reset your router to factory defaults, and do not attempt to create another account.  These make things worse.

   

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  Locutus2k May 03, 2017 17:42

  No network associated. I'm going crazy. I really liked the service for my family until it worked but now i have to give up using it. As a last try i've made this screenshot, maybe can help. I'm no expert in dns and network stuff.

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  rotblitz May 03, 2017 18:26 (Edited May 03, 2017 19:21)

  What I see is that your DNS traffic goes to the OpenDNS data center in Frankfurt/Germany through a NAT device behind 10.0.0.1 (probably your Netgear router) which has LPC enabled.  Your IP address 87.1.214.229 is registered with OpenDNS network ID 66451489.  This indicates that you're using both, LPC and (another user's) OpenDNS Home, which are not compatible.  Your settings do not reliably take effect, at best randomly.

  Open a support ticket with a link to this thread, so that OpenDNS staff can check your account and rectify as needed.

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