re associate netgear r7000 to a new user...

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elzinc

May 24, 2017 05:31

Hello

I ve bought last week a used r7000 (2nd hand like we say in france) . And when i ve tried to enable parantal controle,  but wizard said me that this router was already used by another account.

As explained on OpenDNS support, i ve created a ticket (now 6 days ago) to link it to my account.

Since ticket has been created i haven't any return of Opendnq support.

What i can do?

Thanks for your help.

Regards

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• Official comment

  

  Mash Sarband May 24, 2017 17:00

  Hi,

   

  Please be aware that when responding to an existing, unanswered support request, that each new reply will drop the request back down to the end of the queue to be responded to. I went ahead and responded to your ticket.

   

  Regards,

   

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• 

  rotblitz May 24, 2017 06:54

  Remain patient and observe your ticket status.

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