Cannot Sign In from Netgear Genie

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rdelgado20

September 26, 2017 00:27

When I attempt to enable parental controls on my Netgear router, I attempt to login to opendns with my opendns account and I get an error message that states, "This device appears to be registered with another OpenDNS user ... I was using the Genie application for my MAC.

I know my opendns credentials are correct as I can use them to login to Open dns directly and to https://netgear.opendns.com,

OpenDNS Username: rdelgado20@gmail.com

NetGear C7100V

Please help

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  rdelgado20 September 26, 2017 00:30

  Please disregard, I have opened a support ticket with OpenDNS

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  tserentelos September 29, 2017 17:46 (Edited September 29, 2017 17:47)

  I opened up a ticket.  Ended out resetting router.  Worked for a bit and then the issue started again.  On the mobile app, the parental controls tab doesn't open and on the windows app, I can't login our logout of the bypass account.  Can Netgear fix this?

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  rotblitz September 29, 2017 18:24

  Ask Netgear.  http://www.netgear.com/support/

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  Plattor January 30, 2018 00:39

  I am having the same problem as rdelgado20 originally posted.

  How was it resolved?

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  rotblitz January 30, 2018 12:49

  @Plattor

  Well, rdelgado20 opened a ticket with OpenDNS, and OpenDNS may have resolved it or may have referred him to Netgear support who resolved it, else the OP would have returned.

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