can;t login to genie app parental control

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Dreddpool

December 09, 2017 07:10

 I have a D6000 and when trying to login to the app on my phone, i get the following error "The Action Failed. Try Again"
I can login in to this site with the same user name and password, even with the Netgear genie on my laptop it won't let me even login i get the message that is in the screenshot. and i end up in a never ending loop of being told to download netgear genie on my phone, which i already have.

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  rotblitz December 09, 2017 15:25

  Open a support ticket, "Submit a request" above, with the information being asked for here:
  https://support.opendns.com/hc/en-us/articles/227987587

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  cpremo05 January 06, 2018 09:34

  I have a Nighthawk R8500 and found that I had to connect my PC to the WiFi before the Genie application can connect to the PLC page and display the data.

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  cpremo05 January 06, 2018 09:34

  I have a Nighthawk R8500 and found that I had to connect my PC to the WiFi before the Genie application can connect to the PLC page and display the data.
  

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