Netgear Orbi registered with another user

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nikseth

December 10, 2017 10:07

I thought I'd try here as I submitted a request and it mysteriously disappeared. 

I created an OpenDNS account, used both PC / Mac Netgear Genie app to set up parental controls, and then I repeatedly get the message that the device is registered to another user.

I also tried connecting a laptop via ethernet and doing, but that made no difference.

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  rotblitz December 11, 2017 08:58 (Edited December 11, 2017 12:04)

  What to do is explained in the FAQ / knowledge base.
  What you did with raising a ticket was correct.  It should still be found at https://support.opendns.com/hc/en-us/requests.  If not, raise another.

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  nikseth December 11, 2017 16:25

  Second ticket was answered.

   

  Many thanks

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