Install netgear genie in another computer and getting "this device registered another user"

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6 comments

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    abu-11

    I just bought a new Netgear modem, and I have the same problem. Help.

  • Avatar
    seanxushen

    I think that I have a totally different problem. For some reason, my newly installed netgear genie app on PC could not bring up configured parent control screen. Instead, it wants me to start from beginning again, and of course my device has already been used.

  • Avatar
    rotblitz

    This problem may not really be different (else you would have created your own thread, right?).  Regardless, the procedure is the same, so follow the instructions from the links I posted above.  Nobody but staff can help you.

  • Avatar
    seanxushen

    But the problem is that opendns support team does not respond my request

  • Avatar
    rotblitz

    ...and the community cannot help you.  Responses to tickets take at least 72 hours on business days.  So be patient.

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