I purchased a Nighthawk X6 router second hand from somebody and parental controls are permanently enabled because another account is associated with the router. I cannot access controls without the login of the original owner. Parental controls must have been strict because I cannot access multiple sites including common streaming sites.
It's been over a week since I've submitted a help ticket and my first ticket got deleted without a resolution. I sent in a ticket with a screenshot, time of attempted access, mac address, etc as requested in the FAQ. I cannot even change the DNS settings myself because of this function. I've even considered installing custom firmware just to get around this issue. I'd like my ticket to at least be looked at instead of deleted and ignored.
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