Why is my private website blocked ?

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    rotblitz (Edited )

    "Why is my private website blocked ?...  There is no single reason to block them."

    Maybe because you have your DNS hosting at CloudFlare which is used by many malicious sites - too many.  That's at least a single reason.  There may be more reasons.  Only Cisco staff can answer your questions.

    "how to unblock all websites on my private domain *.bauman.is for all OpenDNS users."

    No reason to unblock anything, because it is not blocked for any OpenDNS users.  Maybe just for Umbrella users.  We have Umbrella, and neither bauman.is nor outlook.bauman.is is being blocked at all.  You may uncheck the related security category if you want, so that it is no longer blocked for you.

    You're in the OpenDNS forum and therefore got the wrong place for your post anyway.

    The Umbrella forum is at https://support.umbrella.com/
    You may want to submit a support ticket there, "Submit a request" at the top of the page.

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    mattwilson9090

    I'm not sure what you mean by a private domain, but if you are referring to a website that is available across the internet then this message appears to be saying that OpenDNS has flagged it as infected with malware.

    If you have control of the webserver(s) and/or website(s) associated with this domain then the first thing you should do is thoroughly scan it for malware. If you can't do that, or if you have any other questions you need to contact OpenDNS support and open a ticket "Submit a request". This is a user discussion forum, not a website for direct contact with OpenDNS support staff so there is likely very little that we can do for you here.

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    sowhat.lv

    Thanks for your replies!

    When I click "Contact" on that "Umbrella blocked page", the link leads me here, but I will try to contact Umbrella support.

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    jbarr

    Cisco is famous for this activity, unfortunately. Our firm is in biotech and this routinely occurs. There is no phone support, so you're stuck with email/reach-back support which could take days.

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    rotblitz

    "There is no phone support"

    This is simply wrong.  Not knowing that phone support exists doesn't give you the right to say so.  There is phone support, but you may not have subscribed to it: https://umbrella.cisco.com/support/packages

    "this routinely occurs."   -   Time to change it.

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    shanetzen

    "This is simply wrong."


    rotblitz it's not wrong at all. If you're a webmaster and not a Cisco subscriber, and your customers are telling you that they can't reach your site because it's been incorrectly flagged by Cisco and/or OpenDNS as malicious then you shouldn't have a PAY Cisco to fix this. I have yet to find a place for webmasters to submit a review. This is just broken and bad management on Cisco's part as far as I can tell, and a big red flag against their service.

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    rotblitz

    Well, if "your customers are telling you that they can't reach your site because it's been incorrectly flagged", then you simply advise them to not use OpenDNS.  So easy!  Nobody is forced to use OpenDNS.

    "you shouldn't have a PAY Cisco to fix this"

    Fake news?  I have never heard that somebody needed to pay for fixing this.  Or do you mean something different?

    "I have yet to find a place for webmasters to submit a review."

    Do you?  Here you go: https://support.opendns.com/hc/en-us/requests/new
    It's the link "Submit a request" above.

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    shanetzen

    rotblitz You were defending Cisco Umbrella and their paid support phone numbers. You yourself said "There is phone support, but you may not have subscribed to it: https://umbrella.cisco.com/support/packages" 

    Thanks for the link. I run a site that is flagged by Cisco Umbrella, citing opendns as their source which is how I got here.



    I found this: https://community.opendns.com/domaintagging/search and when I search our site it is not flagged by opendns. So I want to open support with Cisco Umbrella, and it looks like that's not very easy to do unless you're a paying user, and as you pointed out, no phone support unless you pay for it. Having Cisco use a blanket flag for new Covid-19 sites when the information is timely and urgent, and then a slow review process, is a pretty broken and wrong-headed response to malicious Covid-19 sites that are out there.

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    rotblitz

    It seems your website is being flagged as malware site, but OpenDNS domain tagging does not include security categories, so you cannot find it there.  Your website is not blocked by the OpenDNS home versions, but by the commercial Umbrella service which contains a malware blacklist which is not accessible by the public, as far as I know.

    "So I want to open support with Cisco Umbrella, and it looks like that's not very easy to do"

    It is easy.  In case of Umbrella you can also submit it here:
    https://support.umbrella.com/hc/en-us/requests/new
    But this should be raised by impacted users, not by website owners, because you are not a user or customer and therefore not the primarily impacted party.  Regardless, you can raise issues nevertheless, for free.

    And no, there is no free phone support, for none of the services, even not for customers, unless they pay for it.  And no, I did not defend anything ever, I simply listed the facts.  I also would appreciate if there would be free phone support, of course.

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    shanetzen

    So Cisco Umbrella falsely accuses our site of hosting malware and hurts the reputation of our site and reduces shares of our site and we're not impacted ? They put all new Covid19 sites in their blocks and flagged them as malware apparently due to lexicon similarity to some new malware sites that have cropped up. https://support.umbrella.com/hc/en-us/articles/360041720451-Malicious-domains-related-to-COVID-19 Their "umbrella of protection" that can't even be bothered to detect actual malware before falsely telling users that a site hosts malware is going to cost people lives and is the complete opposite of an appropriate response to a global crisis. Not having an efficient review process, particularly in this case, or suggesting that it only impacts their customers is compounding how broken their system is. 

    Even their own page on understanding their flags: https://support.umbrella.com/hc/en-us/articles/230903908-Finding-out-More-About-Websites-that-Umbrella-has-Blocked-for-Security- cites sources that actually scan the content of the site for malware, so why can't they do the same?

    Absolutely ridiculous!

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