parental controls


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    You open a support ticket, "Submit a request" above, with the MAC address of your Netgear router.  Imagine, we other users cannot correct your account.  Only OpenDNS staff can do this.

    "I also tried the live parental controls you can download to your pc"

    I'm not aware of this unless you mean the Genie program, but this is not "parental controls".  It is a program to manage your router as a whole.  It also offers options for different kind of schedules.

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