Complaints about "undefined" domains being blocked
I'm getting lots of complaints like this:
Domain Name: outlook.office365.com
Domain Details: http://domain.opendns.com/outlook.office365.com
This domain is blocked in the following categories:
undefined
First, how is it that one of the largest cloud-based systems in the world is "undefined". Second, I find no way to stop these undefined complaints as there is no undefined group. Yes, I did search on this and what I found was someone asking for this type of group and everyone else saying that'd be a horrible idea so I'm stuck with a problem that makes using this service a management nightmare. I've had other popular sites come through that way too so any help would be greatly appreciated.
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"how is it that one of the largest cloud-based systems in the world is "undefined"."
According to your link it is categorized as: Webmail, Software/Technology
"I find no way to stop these undefined complaints"
Try with whitelisting office365.com in a related policy, or with unchecking this security check in Umbrella.
Also, it seems you're using the Umbrella service. This is not really covered here.
You open a support ticket at https://support.umbrella.com/hc/en-us/requests/newSee also https://support.umbrella.com/hc/en-us/articles/115005578883
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