Complaints about "undefined" domains being blocked

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tubaornottuba

January 08, 2018 02:38

I'm getting lots of complaints like this:

Domain Name: outlook.office365.com
Domain Details: http://domain.opendns.com/outlook.office365.com

This domain is blocked in the following categories:
undefined

 

First, how is it that one of the largest cloud-based systems in the world is "undefined".  Second, I find no way to stop these undefined complaints as there is no undefined group.  Yes, I did search on this and what I found was someone asking for this type of group and everyone else saying that'd be a horrible idea so I'm stuck with a problem that makes using this service a management nightmare.  I've had other popular sites come through that way too so any help would be greatly appreciated.

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  rotblitz January 08, 2018 17:48 (Edited January 08, 2018 17:57)

  "how is it that one of the largest cloud-based systems in the world is "undefined"."

  According to your link it is categorized as: Webmail, Software/Technology

  "I find no way to stop these undefined complaints"

  Try with whitelisting office365.com in a related policy, or with unchecking this security check in Umbrella.

  Also, it seems you're using the Umbrella service.  This is not really covered here.
  You open a support ticket at https://support.umbrella.com/hc/en-us/requests/new

  See also https://support.umbrella.com/hc/en-us/articles/115005578883

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