"An error occurred while adding this network." new customer

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oakweb

February 14, 2023 23:28

I get a lot of hits on the help desk for this,  but nothing really to explain what I can do. When I try to add my IP via the user panel it says "An error occurred while adding this network."  What are some TS things I can try?

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  Reg Ham February 15, 2023 00:21

  Hello,

   

  What is the IP address that you are trying to add.

  If you are not comfortable disclosing that information here please create a support request so we can work with you to resolve this problem.

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  oakweb February 15, 2023 00:28

  hmm yes prefer not to,  were you going to tracert to it?  It's a COX cable IP

  I was able to go to a website and ping it

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  oakweb February 15, 2023 00:30

  ok just worked,  maybe new accounts have to wait for auth?

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  Reg Ham February 15, 2023 00:34

  Try clearing your DNS cache and see if that helps. If not please create a support request.

  Instructions for flushing your web browser's cache can be found here: https://support.opendns.com/hc/en-us/articles/227988627-How-to-clear-the-DNS-Cache-

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  Reg Ham February 15, 2023 00:35

  Glad everything has worked.

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