Manage Individual Domains

March 23, 2023 14:32

Hello, I am new to using OpenDNS and after watching a few YouTube videos I created an account and did a basic configuration for my home network. After testing the three links provided, welcome.opendns orange check mark , internetbadguys blocked and the sudo adult site blocked I then proceeded to Web Content Filtering.

I set configuration to moderate and applied and then went down further to the Manage Individual Domains. To simply test I entered "nytimes.com" and set the drop down to always block and was then prompted with the following message, question:

I was confuswed by this message that poped up as it seems to repeat itself within the displyed text and also I had not blocked nytimes.com being I was just doing so as a test for the first time.

I tried doing the same with rit.edu and same result?

Am I doing something wrong here or am I missing something?

Any guidance and assistance would be greatly appreciated. Thank you

Comments

9 comments

robodns March 23, 2023 18:59 (Edited March 23, 2023 19:02)

I don't think you're doing anything wrong. I think there's a new glitch in the system. I reported something similar yesterday and opened a ticket.

In your case:

nytimes.com is categorized as News/Media

You selected Moderate filtering which does not contain News/Media

Therefore nytimes.com should not be blocked. The error message saying 'nytimes.com is already blocked' is incorrect.

Hopefully they address this issue soon.

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fenatech March 24, 2023 11:16

Thank you for your reply and letting me know I am not missing or doing something wrong. I thought the message was strange along with the fact that the section of text is actually triple repeated within itself right after the bold face font of "You're already blocking..."

I agree. I picked up on the "View" feature for the various preconfigured modes, as you stated it should not be blocked as it is not a selection for the "moderate" mode.

What I was referring to was the fact that I actually added it as an individual domain and then was shown the message. Once I clicked on the option to add it to my personal domain list anyway then the site was blocked as I was expecting it to be.

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Reg Ham March 26, 2023 23:24

When adding a domain try typing in the domain address manually as it tends to be less likely to have problems when you do so.

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fenatech March 27, 2023 12:05

Thank you Reg Ham,

That is exactly what I was doing and hence why I made my original post. If you read through the above from myself and robodns there seems to be a new glitch in the system as well as some proof reading oversight at the moment.

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Reg Ham March 27, 2023 23:39

May I suggest that you create s support request so the problem can be troubleshot completely.

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fenatech March 28, 2023 13:56

Reg Ham I certainly can but did not see where to do so other than within the community forums. Is there a website form to complete or an email address to open a support ticket on the matter? If so and you could share it with me I will look to submit one. Thank you

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Reg Ham March 28, 2023 23:33

https://support.opendns.com/hc/en-us/requests/new

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cruxoooo April 01, 2023 00:04

I would just point out that the "moderate" filtering level description is deceptive. Despite saying it "Protects against all adult-related sites and illegal activity." it does not block by default the "adult themes" category.

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Reg Ham April 02, 2023 23:40

If you wish you can enter a request for this feature in our Idea Bank - https://support.opendns.com/hc/en-us/community/topics/201090987-OpenDNS-Community-Idea-Bank

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