One of my networks shows "inactive".

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hartzler

March 24, 2023 11:05

On my dashboard I see this:

I've rebooted my modem and router several times. I performed a DHCP release and renew several times. 
I continue to show inactive on my home network. Is there a solution?

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  Reg Ham March 26, 2023 23:21

  Hello, 

  Please create a support request so we can troubleshoot this problem fully.

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  hartzler March 28, 2023 00:31

  The problem was that my IP address was being used by someone else. After I unplugged my modem for several hours and plugged it back in, I was assigned a new IP address which solved the problem.

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  Reg Ham March 28, 2023 00:38

  If that happens again please create a request or supply your IP address and we can work on this for you.

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  mohameld April 10, 2023 08:22

  I have the same problem too

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  Reg Ham April 10, 2023 23:11

  Hello, 

  We suggest that you create a support request so we can troubleshoot the problem completely.

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