problem looking at stats, not able to see any blocked domains, error occured

izidors

July 04, 2023 09:08

It started to happen since yesterday,

when i want to look at blocked domains, this error is shown up:

We were unable to retrieve the stats you requested. Please try your request again. If you continue to have problems, please contact support.

any idea of dowtimes or service problems from opendns's side?

Comments

11 comments

Reg Ham July 04, 2023 23:28

Hello,

I have spoken to our Engineering team and they are currently investigating reports of the dashboard reports not loading.

We will provide an update as soon as we have further information.

Best regards,

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jgodfred July 06, 2023 14:51

Any updates? This has become unusable viewing anything in the dashboard. All you get is the message to contact support.

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Reg Ham July 06, 2023 23:06

Hello,

Our engineering team is still looking into this.

We will update this we we have any new information.

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ctat July 07, 2023 20:26

We noticed the same problem. Will be following this thread to receive the updates.

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Reg Ham July 12, 2023 05:17

Our developers have implemented a fix for the issue where dashboard reports were not loading.

Would you please check to see if you can now view the list of blocked domains and confirm if you are still seeing issues?

Thank you

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ctat July 12, 2023 13:20

Hello Reg,

At first glance, it appears that the page glitches that were occurring have been fixed. However, it still doesn't seem to display the correct results, regardless of the filter option we choose.

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jgodfred July 12, 2023 14:43

I am seeing the same thing as ctat. Before I could at least see total domains but now everything is missing and only a single domain shows.

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izidors July 12, 2023 20:45

Hello, i see same as others mentioned. Only single domain is shown up..

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Reg Ham July 12, 2023 23:02

I will ask the developers to continue looking into this problem,

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Reg Ham July 13, 2023 23:28

Hello,

I have been advised by the Engineering team that they have successfully identified and addressed the underlying cause and that the problem should be resolved.

However, if you're still encountering any issue accessing your OpenDNS dashboard, please create a support request so we can troubleshoot the problem.

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ctat July 14, 2023 13:28

Hello Reg,

Thank you for the update. It is indeed working again.

I appreciate your assistance and for keeping us informed.

Best regards,

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