OpenDNS Home Userid issue

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ztkp01

August 22, 2023 17:01

It appears that my userid is no longer able to log into OpenDNS even through the login shows "enter userid or e-mail address"!  I've contact support but I have yet to have a clear, logical answer as to why this stopped working after probably 10+ years.

Did I miss something?  Also, if I did, why does the login still say that userid is a valid option?

Frustrated user at the moment!

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  Reg Ham August 22, 2023 23:17

  Hello,

  You mentioned that you created a support request - can you supply the request number.

  Thanks

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  ztkp01 August 23, 2023 02:54

  I found the ticket number: 1364844,

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  Reg Ham August 23, 2023 03:00

  Hello,

  That request has been closed. 

  Please create a new support request from the email address that the account is associated with.

  Thank you

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