Blocking not working on iPhone (since iOS 17?)

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20 comments

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    Reg Ham

    Hello,

    Please create a support request so the problem can be diagnosed completely.

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    gunkelaar

    I have the same issue since my ipad/iphone is on iOS17.

    Do I also need to create a support request?

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  • Avatar
    darren1234

    gunkelaar I've logged a ticket. The first (admittedly prompt) response was to turn off "Limit IP address tracking". I pointed out in a reply that my ticket says I have the same problem with that turned on or off. No further response so far. If you log a ticket too it might help to get this problem some traction.

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    gunkelaar

    Thanks Darren1234, I have logged a ticket too

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    gunkelaar

    Got the same (prompt) response, this was my reply: 

    Hello Reg, did that and it didn't make any difference. Seems that option only works with native mail and safari app by the way. I tried it with both safari and edge, no luck.

    Regards,

    Richard

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    dmyoung111

    I have the exact same issue on all my Apple devices. Were you ever able to get a resolution?

     

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  • Avatar
    darren1234

    No. I sent some diagnostic data to Umbrella as requested and haven’t heard anything since, despite requesting an update.

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    Reg Ham

    Hello,

    What is the request number. I can advise what is happening with the support request if you provide the support number.

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    darren1234

    Reg, it’s 1664509. Thanks.

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  • Avatar
    Reg Ham

    Hello,

    Our level 2 support team is looking into this. 

    If you do not hear back please let us know soon.

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    Ronatola

    What is the status on this?  I have the same issue.  It blocks internetbadguys.com OK on my ios17 but NOT any porn sites.

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    Reg Ham

    Hello,

    Our level 2 is currently still looking into the root cause of this problem.

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    camb1968

    Hello,

    Any updates on this?  I have the same issue.

    Thanks,

    CA

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    Reg Ham

    Hello,

    Is this occurring with one browser (such as Safari) or with any browsers you try (i.e. Chrome, MS Edge, etc.)?

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  • Avatar
    camb1968

    Reg,
    Yes, I’m testing in iPhone 14 with iOS version 17.1.2.
    Tried with OpenDNS IPv4 DNS, no IPv6 DNS configured.
    Same thing with Safari, Chrome Edge and Brave.

    I have an old iPhone 6s that has iOS 15.8 and it is working fine in that one.

    Let me know if there is anything else, you’d like for me to try.

    Thanks,
    CA

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    bhumz

    Is there any update on this. PC doesn't work on any Apple Devices.

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  • Avatar
    Reg Ham

    Hello,

    Our level 2 support team are still looking into this. 

    I will update this when I hear back from them.

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  • Avatar
    mattlee10

    Pretty terrible to not have a solution after 3 months. My "fix" was on my iPhone to go to the wifi i'm on, select info on it and disable Limit IP Address Tracking.

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    darren1234

    @mattlee10, I haven't tried it for a while, but I found turning that setting off didn't help (as per OP). Even if it does, that isn't really a solution. I can't stop people at the door and ask to inspect their phones and change settings to suit my network requirements!

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    Reg Ham

    Hello,

    I have asked my manager to contact the Level 2 support and will update this when I hear back from them.

    Sorry for any inconveniences this has caused. 

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