Blocking not working on iPhone (since iOS 17?)

Follow

darren1234

October 03, 2023 06:20

I’ve found that blocking no longer works on my Apple devices. Possibly since upgrading to iOS 17, unsure. I can confirm that my DNS server is giving the devices the IP address of the OpenDNS landing page, but somehow they’re still loading the pages that should be blocked. I have Apple Private Relay turned off (as it’s known to break OpenDNS) and have blocked proxies/anonymisers in OpenDNS. I do have “Limit IP Address Tracking” on on my Wi-Fi connection as it’s the default setting, and has always still worked before. Even turning it off doesn’t help. Any ideas where to look further? I don’t have the ability to sniff traffic on my gateway, but I guess that would be the next thing to try.

0

• 

  Reg Ham October 04, 2023 23:07

  Hello,

  Please create a support request so the problem can be diagnosed completely.

  0

  Comment actions Permalink
• 

  gunkelaar October 05, 2023 14:20

  I have the same issue since my ipad/iphone is on iOS17.

  Do I also need to create a support request?

  0

  Comment actions Permalink
• 

  darren1234 October 05, 2023 14:32

  gunkelaar I've logged a ticket. The first (admittedly prompt) response was to turn off "Limit IP address tracking". I pointed out in a reply that my ticket says I have the same problem with that turned on or off. No further response so far. If you log a ticket too it might help to get this problem some traction.

  0

  Comment actions Permalink
• 

  gunkelaar October 05, 2023 17:43

  Thanks Darren1234, I have logged a ticket too

  0

  Comment actions Permalink
• 

  gunkelaar October 06, 2023 12:04

  Got the same (prompt) response, this was my reply: 

  Hello Reg, did that and it didn't make any difference. Seems that option only works with native mail and safari app by the way. I tried it with both safari and edge, no luck.

  Regards,

  Richard

  0

  Comment actions Permalink
• 

  dmyoung111 November 10, 2023 19:47

  I have the exact same issue on all my Apple devices. Were you ever able to get a resolution?

   

  0

  Comment actions Permalink
• 

  darren1234 November 10, 2023 20:28

  No. I sent some diagnostic data to Umbrella as requested and haven’t heard anything since, despite requesting an update.

  0

  Comment actions Permalink
• 

  Reg Ham November 14, 2023 02:43

  Hello,

  What is the request number. I can advise what is happening with the support request if you provide the support number.

  0

  Comment actions Permalink
• 

  darren1234 November 14, 2023 06:52

  Reg, it’s 1664509. Thanks.

  0

  Comment actions Permalink
• 

  Reg Ham November 14, 2023 06:55

  Hello,

  Our level 2 support team is looking into this. 

  If you do not hear back please let us know soon.

  0

  Comment actions Permalink

Please sign in to leave a comment.