Genie cannot login to OpenDNS (desktop app on Win10)
Hello all!
I have a WNDR3700v3 and it has always worked perfectly with the Genie app. I have just installed a new PC on my network... and suddenly, on this one PC, I cannot login to my OpenDNS account. User name and password are good (logged into this site using that info). I get an error message saying there was an error during the connexion attempt and that I should make sure I am connected to the Internet. Programmer lingo for (you're f*kd and we don't have a clue why). I disabled Windows Firewall, reset the router and the modem (why not), disabled all Avast modules (who knows)... and still not joy.
I will mention that I am an IT tech and also stress that three other PCs/laptops on my network are working perfectly fine with this same OpenDNS credentials in Genie.
Is there a fix for that? Or are we left to our own device (pun intended) on this one?
Thanks in advance for any help!
Jef
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No, this forum is not dead. There are multiple posts throughout it's various subforums every day. OpenDNS employees monitor and read the posts here, but as this is a user discussion forum, the vast majority of the posts and replies that take place here are from other OpenDNS users, not staff.
If you don't get a reply to a post here it could mean a number of things, including that none of the users here have an answer for you, or aren't interested in replying to you. You always have the option of opening a support ticket for support issues. OpenDNS staff does respond to those. Generally within 3 business day for free OpenDNS Home accounts, and faster for the various paid accounts.
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@Patentagosse
Sorry, I normally respond to such queries, but I may have overseen yours, because the forum software has changed a lot recently, and it is not always evident what new threads are...
Also, please note, mattwilson9090 and me are just users/customers, not OpenDNS staff. It's weekend, and they have better things to do than to monitor the forum also for people using their free services. But I'm confident they will be visiting you tomorrow to mow your lawn and clean your house. ;-)Speaking from IT tech to IT tech, did you ensure that your password does not contain characters reserved for URL encoding/escaping? As you know, the connections to the OpenDNS servers are via HTTPS, and any character sequences containing reserved characters will arrive broken at the servers.
If it is not this, then look through the latest threads in this Netgear LPC section of the forum. You'll find that several other people reported similar things recently. It looks like as if Netgear have issued a new version of Genie which doesn't work on several OSes. Or it is some other incompatibility between Genie and the OS being used.
https://support.opendns.com/hc/en-us/community/topics/201091027?sort_by=recent_activityNo matter, either way, it is a Netgear problem, not an OpenDNS problem, because Genie is Netgear's. As I said in some other threads, your best bet is to refer to Netgear Support directly. No problem for an IT tech like you, right?
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Thank you both! I somehow thought NetGear had a commercial partnership with OpenDNS to provide support to their customers since they rely on their service for their own products. That's why I was anticipating better support for that issue... and was puzzled by the lack of feedback. I had read quickly through other posts about this issue and wasn't convinced these contained the latest... and that's why I created this new post, expecting OpenDNS support to reply and give me the latest info and provide a possible solution to the problem.
Looks like NetGear are too cheap to pay for the support relating to their products. So thank you both for your replies. I will see with NetGear if they can get their own software talking to their partner's database. Looking at the number of posts about this, looks like the chances are slim...
Cheers!
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