dns o-matic refuses e-mail and password

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16 comments

  • Avatar
    rotblitz
    What is it exactly, "the program"? Can you post a screen shot with what happens? Also, ensure that your password does not contain special characters reserved for URL encoding.
  • Avatar
    dansharp

    Here's what I see.




    refuses login.png
  • Avatar
    dansharp

    By the way Thanks for replying.  I googled url encoding and it appears all symbols are url's.  Is there something specific you're asking about? I use upper and lower case letters, 0-9 numbers and common symbols.

  • Avatar
    rotblitz

    These "common symbols" may be reserved for URL encoding: % ? & : / \ + space and more.  Best is to use only letters, numeric digits, dash, dot and under-bar.

  • Avatar
    dansharp

    Thank-you that may be the problem.  I'll change a few settings and try again.

  • Avatar
    dansharp

    Nothing worked.  Keep getting the same screen e-mail or password "unable to verify user name and password.".  I opened up windows firewall and made an exception for the util but that did nothing.  I'll continue to search for the answer.  Thanks again for the help.  If you think of anything else let me know please.

  • Avatar
    mattwilson9090

    Have you tried changing your password to something that contains only letters and numbers, but no symbols? You didn't say whether you did or not.

    I have no idea what settings you changed, but it's not like the OpenDNS Updater client has a lot of different things that actually can be changed.

  • Avatar
    dansharp

    Nothing but letters and numbers.      ???  Can't figure it out.

  • Avatar
    dansharp

    I can't figure it out.

  • Avatar
    mattwilson9090

    Open a support ticket with OpenDNS then

  • Avatar
    rotblitz

    What does DNS-O-Matic come back with if you visit the following URL?

    http://updates.dnsomatic.com/nic/update?hostname=all.dnsomatic.com

  • Avatar
    dansharp

    Just clears the sign in and password.  When I put in my e-mail and password I come to a blank page with "no host" at the top left.

  • Avatar
    rotblitz

    "Just clears the sign in and password."

    I do not understand what this means...

    "When I put in my e-mail and password I come to a blank page with "no host" at the top left."

    Then login to https://www.dnsomatic.com/account/ to check your account and the status of your services there.  This "no host" indicates that you don't have any services configured at DNS-O-Matic.  It also confirms that you entered the right credentials, and that you can use these credentials.

    Btw, why do you try to use DNS-O-Matic at all?  Do you have more services to update than just OpenDNS?  If so, did you check the option "Send Dns-O-Matic updates" in the Updater program as well?  Or don't you know what you're blindly doing?

  • Avatar
    dansharp

    "Or don't you know what you're blindly doing?"

    Let me ask you.  When you started working with computers did you know everything you were doing?  I've been building and working on computers since 1984 and I don't know everything.  I'm currently setting up Linux systems, NAS and a few other things, so yes I am blindly trying something new.  I've found that's the only way that works for me.

    Let me again thank you as I'll try out your suggestions.  They have been helpful in my learning curve.

  • Avatar
    rotblitz

    "Let me ask you.  When you started working with computers did you know everything you were doing?"

    Good question.  Honestly, I don't recall, it's too long ago.  My peers are retired since a longer time already...

    "I am blindly trying something new."

    Fine, accepted, but then you should set at least a goal, i.e. "what do I want to achieve next"?  That would be the minimum to proceed and to enable us to help you.  Else it is frustrating for all struggling around with a stupid meaningless credential and login problem - it remains in the dark, because we stay all blind.

    So, what do you want to do?  Do you just want to use OpenDNS as your recursive DNS service?  Then fine, forget everything about DNS-O-Matic until you really need it, because you may not need it at all yet.  Uncheck the "Send Dns-O-Matic updates" option in the Updater, and configure it to use your OpenDNS network label.  Then it will reliably keep your IP address information updated at OpenDNS - directly, not going through DNS-O-Matic.

    Using DNS-O-Matic does make sense only in case you have more than one service you want to keep updated with your IP address information but want to run only one Updater.  Or another use case is that your Updater is not capable to keep a certain service updated but DNS-O-Matic.  Either way, DNS-O-Matic is supposed propagate your updates to the services you have defined there.

    After all, it looks like you don't have any services configured at DNS-O-Matic.  Therefore you get the "nohost" response.  No need to even think further about why something doesn't work.

    "I'm currently setting up Linux systems, NAS and a few other things"

    This could become the before-mentioned goal.  But you need to be more specific, e.g. you may want to reach these systems and devices from outside, utilizing Dynamic DNS and the likes.  But then you're nearly wrong here.  OpenDNS does not provide Dynamic DNS services.  The only service they provide in this context is DNS-O-Matic, but this is not necessarily needed, as outlined above.

  • Avatar
    dansharp

    Accepted.  My goal is to learn as much as I can.  Some people do crossword puzzles, I do computers.  Ultimately my goal is to be able to answer questions about the computer world and it's many functions.  Or at least have an idea where to look.  Your answers have been valuable to me and I have learned.  Thank-you.

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