Arris router

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rw12

August 10, 2014 15:24

My ARRIS router from internet provider doesn't show its DNS so i can install OpenDNS.  I am a Premium member-what should I do?

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  rw12 August 10, 2014 15:33

  Also the Serial # is 163150390864896

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  Kristy Patullo August 11, 2014 15:05

  If that router was supplied to you by your ISP you will need to contact them for instructions on updating the DNS settings, as they may have loaded their own, proprietary firmware on the device. Otherwise, you will need to consult your manual or contact the manufacturer for detailed instructions on updating the DNS settings on that particular device.

  Alternatively, you can always change the DNS settings on your computer instead (see https://store.opendns.com/setup/computer/). You will get the same benefits, and if you have a small number of computers on your network, it's relatively easy. In some cases, users have found success in configuring both their router and computers.

  Another option would be to install a third-party router, such as one you would buy at a store, in between the ISP's router and the rest of the devices on your network. You can then configure OpenDNS on that device and it will distribute the DNS settings to the devices on your network.

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  glopezcarlessi July 12, 2015 16:32

  I also have an Arris. I'm glad I didn't pay first for being a premium member and then find out I can't use this product.

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