I have two HP printers that my computer wont recognize since using family shield. how do I fix

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darionion

November 23, 2014 03:45

 

since using opendns family shield, my hp printer scanner and laser printer are not recognized by my computer. I can't reinstall drivers or anything.

 

 

 

 

 

 

 

 

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  mattwilson9090 November 23, 2014 10:27

  I can't see how OpenDNS would have an impact on devices on your internal network. If you temporarily switch to another DNS service do the devices start working again?

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  rotblitz November 23, 2014 14:05

  Facing this problem, did you configure the OpenDNS resolver addresses on the LAN (DHCP) side of the router or directly on the computer?  This definitely impacts or breaks local name resolution, because you send all lookups to OpenDNS which cannot resolve your internal network names. The same would be the case for any other DNS service.  This is unrelated to OpenDNS (FamilyShield), but purely related to the way you configured it.

  Your options are:

  • Configure the OpenDNS resolver addresses only on the WAN side of the router.
  • Else add entries to your local hosts file with the internal IP addresses and the network names of your (printer) devices.
  • Use the IP addresses of your devices instead of their network names.

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