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    dnag

    "that one little item"

    What item?

    ---> T I M E S T A M P S <---

    Easy : 

    - in Dashboard - Stats - 'Total Requests for all your networks' you have the 'Time' 

    - in Dashboard - Stats - 'Domains' you have the 'Domain'

    People just would like 'Domain' + 'Time' !!!

    Ex :

     

    April 21, 2014 04:51 - plus.google.com
    April 21, 2014 05:51 - www.google.com
    April 21, 2014 05:52 - *.youtube.com
    April 21, 2014 05:54 - news.google.com
    April 21, 2014 06:51 - plus.google.com
    April 21, 2014 07:51 - translate.googleapis.com
    April 21, 2014 07:59 - program.avast.com
    April 21, 2014 09:51 - www.bbc.com

     

    The must could be :

    April 21, 2014 09:51 - Bob - DeviceXYZ - www.bbc.com

    April 21, 2014 10:51 - Jane - PC_12 - plus.google.com

    April 21, 2014 11:52 - Scott - MobPhonScott - *.youtube.com

    Thank you.

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    rotblitz

    No problem, Umbrella has it, as Brian said above already.

    http://www.opendns.com/enterprise-security/packages-and-pricing/

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    dns_tester

    "What item?"

    I see that dnag provided the followup.

    And, while the second part of dnag's example includes each device's network name.....I'm not even risking asking for that., just the 1st part.......simply including the time the domain was accessed.....as in:

    April 21, 2014 04:51 - plus.google.com
    April 21, 2014 05:51 - www.google.com
    April 21, 2014 05:52 - *.youtube.com

    Surely the log line in the currently generated OpenDNS domain-name system logs already contains the time.  Since the characters for the domain name are already being posted in our stats......can't it be just a little bit longer to include 11 more characters (e.g. " - 09:14:02" or  " - 15:38:45 " ) ? 

    It wouldn't even need to include the date,  that variable can be controlled via the filter date options (just view one 24hr period at a time).

    If it comes to a pay-wall type issue, it's okay to just say so.  It would clear up a lot of folk's frustration / confusion.

    But here's the thing, rob, about a residential home account converting to an enterprise product.  The product suddenly becomes far more complex...to the point of confusing a basic time-strapped, already-befuddled, parent.  I have worked with the average home-user parent and this product.  Most have NO clue...and are just barely able to grasp enough of what's happening to reliably generate the stat's DNS list for a certain date range.

    Sure,  many who are techy-bug prone can zip right through it....but most cannot.  Most have no idea of what "DNS" means or that it even exists.  Most people simply use their computers and phones like the TV remote.  Press Press Click.  If the time is wrong on the front of the DVR....forget it.  It'll always be wrong.

    Plus...going through the process of setting up the electronic payment....even being able to afford it for many......is something that many simply cannot  manage, technically or otherwise.  Currently all of this is needed......disqualifying so many extremely concerned parents.....for simply one thing......an addition 11 characters (and 3 of those is a dash and two spaces).

    If what would make that huge difference required many of the other things that are included in the far more complex Umbrella service...then yes, I would understand that being the reasonable option. But nothing else in the Umbrella service is needed to make a massive difference for SO many.  The only thing desperately needed are 11 more characters in the domain-list stats.  That's all.

    Isn't there any other option for all of the tech-simple, concerned, haggard, time and cash-strapped parents out there to get those 11 characters?

     

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    dvscool

    Shouldn't I get this with VIP? If not? WHY? I'm beginning to wonder why I bothered with VIP....

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    rotblitz

    You don't get this with VIP, but with Umbrella, as clearly has been said.

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    dvscool

    You can't answer my question so please don't attempt to. I'm aware I don't get this. I'm asking , if I PAY for a service WHY would I not have this option? Again, I don't know why I paid for the VIP service. Umbrella is overkill for home use.

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    rotblitz

    "You can't answer my question so please don't attempt to."

    What makes you think so?  You know what ASSUME means?  "Want to make an ASS of yoU and ME."

    "if I PAY for a service WHY would I not have this option?"

    Sure, yes, if you pay for a certain service, then you certainly get this option.

    "Again, I don't know why I paid for the VIP service."

    I don't know either.  You decided to buy it, so you should have known why, in advance already.  Buying surprises does not make sense, under no circumstances.

    "Umbrella is overkill for home use."

    Again a bad ASS-U-ME.  You can get Umbrella Prosumer for up to 5 users for home use and power users.

    Scroll down a bit at http://www.opendns.com/enterprise-security/packages-and-pricing/  until you hit:

    Want a package for 1 to 5 Users?

    Umbrella Prosumer is a cloud-delivered security service that allows 1 to 5 users to connect to the Internet with confidence on Windows, Mac OSX or iOS devices, anywhere, every time. It provides the same threat protection as our enterprise packages.  
    Isn't that what you're looking for?  Please note, this is not OpenDNS VIP, but Umbrella Prosumer.  $20 per user per year isn't too bad, isn't it?
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    dvscool

    I have one user. I just paid 20 dollars. I should have to pay another 20 for this option? I think your missing the point. You can stop trolling now......thanks for you insight.

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    dns_tester

    rotblitz....I had wrongly gotten the impression that you were speaking as a (or on behalf of ) OpenDNS employee.   I now realize, after your last post, that you are obviously not.

    dvs...apparently OpenDNS does not monitor or at least does not respond to these forums.

    Furthermore, the "dampening" of the free accounts currently provided (as appreciated as they are)....by purposely not including an additional 11 characters (again, the time is already being logged....it simply is not be passed along with the domain name text, a simple thing to do)...is their way of nudging the free user to purchase the Umbrella account...at $20 (PER User no less, which becomes significant when you may have several kids with multiple devices)....which also requires the parent  to configure far more  details....WAY too much for most haggard, tech UN-savvy home users who can just barely managed to get to the stats list of the free account.

    I know.....I know.  Why am I even bothering to post this again?   Just the hope that OpenDNS management is actually monitoring this forum and will find it in their hearts to allow 11 more characters to display in the "domains accessed" list of the stats of free accounts  (info that is already being logged).

    But, all that said, this is a great service to be available for free (e.g. completely controllable white-lists / black-lists, constant updates to the filter lists, etc)....it's just that such a simple, SIMPLE thing (those 11 characters) would make such a Massive difference.

     

     

     

     

     

     

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    rotblitz

    "apparently OpenDNS does not monitor or at least does not respond to these forums."

    A wrong assumption.  Staff is relatively frequently seen here recently, and they do respond to many questions, e.g. to this.

    "the time is already being logged"

    What makes you think it is?  From the presentation I can only see that they collect domain names and not the timestamps associated with them, just the date when they have been queried.

    "Just the hope that OpenDNS management is actually monitoring this forum"

    They actually did and do, see Brian's response on this thread above.

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    rotblitz

    "wondered if it was a development to the VIP level membership"

    No, not included in VIP, as said above already.

    "I guess that this refers to the amount of devices that access the router?"

    Wrong guessing. It refers to the number of users (e.g. in your household), as the text clearly says, same as any other Umbrella services are based on number of users.

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    rotblitz

    @dvscool
    "I have one user. I just paid 20 dollars. I should have to pay another 20 for this option?"

    No, this would not make sense.  You better contact OpenDNS to get the VIP cancelled and to get the Umbrella Prosumer instead.  Not sure, but they may be able to just change the service profile for you from VIP to Umbrella Prosumer as the price is the same.

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    Brian Hartvigsen

    So this topic has gotten a little off track.  A few notes:

    • You can identify OpenDNS employees by looking for the orange outline around their avatar and the word "OpenDNS" under their name.
    • We are active in the forums, but if a community member responsed and the conversation is productive, we may not become directly involved, allowing the community to help itself.  We are still here and watching.
    • As I mentioned in my post on February 5th, this feature is available in our Umbrella suite of products, it is not available on the older OpenDNS products.
    • It is not as simple as exposing 10 additional characters (the timestamp), but completely changes how we store and index your data.
    • It is available on the Prosumer package, but that package does not include network based (ie IP based) protection instead utilizing the iOS mobile solution and an installed agent on PCs and OSX computers meeting the minimum specifications.  So if you are looking to protect all the devices in your house (ie Xbox, Wii, guests using Wifi) then this package will likely not give you everything you want.  The Umbrella products do not support Netgear devices using Live Parental Controls, that is a completely separate product.
    • Umbrella is licensed based on the number of users, not the number of devices.
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    johnny.david2
    Yes, this is an important feature. I have a bunch of teens (5) in my house and it is difficult to pin point who the culprit that is accessing sites they should not be on, or if the inappropriate site is by some adware.

    Question: can adware also cause inappropriate sites to be logged onto the Blocked Domains list even though NO user actually clicked/typed in the inappropriate site? I get angry with my teens when I find that categories that they are not allowed on shows on the Blocked Domains list, but I'm not sure if it's them or adware...
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    af1666

    test

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    af1666

    a

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    mattwilson9090

    To answer your question, *any* activity originating from your network that goes to OpenDNS for a DNS query will be logged. It doesn't matter what the source of the query is, whether it is deliberate action by a person, ads or other links loading on a legitimate website, or even a malware infection that is trying to send traffic to a certain domain. If it triggers a DNS query it will get logged by OpenDNS.

    Note, OpenDNS does not log all of the internet activity originating from your network. It only logs the domain names involved in a DNS query. It doesn't even log the complete URL of webpages visited. That means if a domain name/address is already cached, OpenDNS is bypassed, or they are using some other method for domain resolution, then OpenDNS will not log it since OpenDNS did not perform a DNS query.

    There are ways around all of that, but at a minimum they require upgrading your router and/or firewall beyond the usually very low end consumer router that most people use. You'll need that router or firewall to log *all* outgoing internet traffic (and not just the DNS queries) to see where people and or software on your network are going. Beyond that you should be blocking sites such as anonymizers, VPN's, and anything else that essentially allows rerouting internet traffic to mask what is really going on. Ideally you'll also want to be blocking certain kinds of internet traffic by port number, or allowing certain kinds of traffic to only go to certain locations. For instance, I only allow port 53 traffic to go to OpenDNS servers so that no one can use an alternate DNS provider to bypass OpenDNS and what I am doing with them.

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    txbee
    Time stamp is a must. Paid for the premium then found out no time tracking on the hits, it is pretty much useless. Time stamp is just another column of info, should not affect the ways of indexing. I have been in software for 30 years. Please.
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    homeplate

    hi

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    t3rminal
    I agree that timestamps would be beneficial. Also Mac addresses so I can tell which computer is accessing which domain. If it has to be a part of the premium package that's just all the more reason for me to subscribe.$20 a year is a small price to pay. thanks.
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    rotblitz

    "Also Mac addresses so I can tell which computer is accessing which domain."

    You do know that such information is never sent with the DNS protocol over the internet, do you? 
    As you request this, what technical solution would you suggest?

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    dnsman33

    Hello,

    I think OpenDNS is a great service,especially with the stats facility. Only thing is, a list of domains requested in a particular period is of little use if there is no timestamp information with each request. Ideally I 'd be able to see the LAN ip address the request is made from but since that' information is unavailable to the DNS servers, the timestamp is the second best option. I see this feature is requested since june 2013... hope it's no too complicated to add to te report.

    thanks again for the DNS service

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    rotblitz

    "I see this feature is requested since june 2013..."

    But you see how this has been finally answered by OpenDNS staff on February 05, 2014 16:49, do you?  And the idea is clearly marked as being "done".

    Quoting again: 
    Time Stamping is something that we have implemented into our OpenDNS Umbrella product line as part of our Real Time Activity Logging.  This allows you to see what is happening on your network right now with distinct granularity.

    And further, on May 07, 2014 11:02: 

    • As I mentioned in my post on February 5th, this feature is available in our Umbrella suite of products, it is not available on the older OpenDNS products.
    • It is not as simple as exposing 10 additional characters (the timestamp), but completely changes how we store and index your data.
    • It is available on the Prosumer package, but that package does not include network based (ie IP based) protection instead utilizing the iOS mobile solution and an installed agent on PCs and OSX computers meeting the minimum specifications.  So if you are looking to protect all the devices in your house (ie Xbox, Wii, guests using Wifi) then this package will likely not give you everything you want.  The Umbrella products do not support Netgear devices using Live Parental Controls, that is a completely separate product.
    • Umbrella is licensed based on the number of users, not the number of devices.
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    francisco.rojas

    I would love to see this...

     

    I've got traffic at night and i can assure that no one has access to the office at night.

     

    Please implement this :)

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    rotblitz

    Maybe need to correct your time zone only?  https://dashboard.opendns.com/myaccount/timezone 
    Or run a bunch of networking programs on your devices over night?  DNS queries are raised by networking applications, not by humans!

    And wasn't it clear that this feature won't be implemented in OpenDNS Home?  Read above again!

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    coolcat65
    I see that skydog has been bought out and no longer sells their routers. Their service will only be for 3 more years to their current users.
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    ronrea

    Wow, I'm just a parent, but rotblitz - if you're not an employee, you sure act like one...and an ANGRY one at that. The fact that the OpenDNS folks don't step in and close this thread means there is still value in letting it run.  There really is no need for you to act like a jerk to others, especially if you have no affiliation with this company. 

    The people interacting here are customers of OpenDNS.  They have a valid concern and desire for an enhancement that appears to be quite basic - a timestamp.  Every system I've every developed has captured the timestamp of any activity so, yes, it DOES seem weird that this cannot be displayed. 

    Additionally, the fact that OpenDNS is getting feedback from their actual users SHOULD be important to them.  Ignore your user community's input, and it won't be long before someone else is offering the same service WITH the requested benefit...then goodbye OpenDNS.

    It's a timestamp, for crying out loud.  If you can offer it to your Umbrella service, then it is possible to do, it just might require a modification to the existing system to do it. 

    And by the way, 5 users per household is NOTHING to blow through.  My wife and I have 3 teenage boys.  Together, we have 2 desktops, 6 laptops (4 personal, 2 work-related), 2 tablets, and 5 smartphones - which ALSO access the router's wifi when at home so we don't burn through the limited amount of data from the mobile carrier.   That's 15 devices in just an average household. 

    What I've just written is great feedback that a good company would listen to and take to heart.  I hope you'll try and lighten up rotblitz :-)

     

     

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    rotblitz

    @ronrea 

    Not sure why you're talking to me and requesting something which is there already.

    "If you can offer it to your Umbrella service, then it is possible to do, it just might require a modification to the existing system to do it. "

    Yes, they have done it with Umbrella.  This is the existing system where this is implemented.

    "And by the way, 5 users per household is NOTHING to blow through.  My wife and I have 3 teenage boys."

    So, according to my calculation, you're 5 users in your household, unless each of you brought 3 teenage boys.  Just the right number of humans for OpenDNS Prosumer, no matter how many devices there are...

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    ronrea

    @rotblitz

    "Not sure why you're talking to me and requesting something which is there already."

    Rot, I'm not requesting something that is "there already".  If it was, you wouldn't have the large number of people you see commenting here, all of them asking for this same feature to be added.  Contrary to what you might believe, not everyone on this thread is a complete idiot.  And, yes, I know what you're thinking - true, I very well may be a complete idiot, but I take solace in the fact that I am not an angry complete idiot.  

    Back to the subject of this thread, you're right in that  there IS another product that has this capability, but THAT product is not THIS product.  Two. Separate. Products.  Umbrella is NOT this product. 

    What I'm trying to say is that "if" this was a thread for an Umbrella product questions, then you would be 100% correct in acting completely flabbergasted that so many people might be asking for a feature that already exists, but it's not.  It's a thread for the OpenDNS product.  The feature people want and need is NOT available at this time and is being requested by everyone.

    So lets look at the alternative: ditching OpenDNS and buying one of the Umbrella packages.  Rather than continue guessing, I contacted OpenDNS to ask about the alternative Umbrella packages they mentioned.  Here's the scoop:

    Umbrella Prosumer Package:
     - You can have up to 5 users and each user can have up to 3 devices, for a total of 15 devices
     - This solution is not router based.  You have to install a piece of software on each device being used.  
     - The software can be installed on cell phones as well, but - in my experience - there has never been software installed on a cell phone that a motivated teenage boy and the internet can't get around
     - This package is - at the time I write this - $20 per user per year so, in my case with 5 family members, it would be $100 a year

    Umbrella Professional Package
     - This package is router based
     - It will provide the website accessed as well as the time it was accessed
     - You must purchase a minimum of 10 users.  According to my talk with OpenDNS:

    "...we do not have anything in between. You will need to purchase Umbrella Professional for anything over 5 people. It is $37 per user per year or $370 per year for 10 licenses, It is router based as well and will give you the reporting you are looking for"

     - OpenDNS has nothing router-based for the person with less 10 users except the standard OpenDNS
     - It says $28 a year per user on the web page, but if you read the little asterisked blurb, that price is only for those who sign up for 100 users or more.  For anything less, it's $37 a user and you MUST pay for at least 10 users at a cost of $370 each year

    Would I be willing to spend $370 a year to get a timestamp places next to the url of a site that someone accessed?  Nope.  I will just find something else that already does this, but for a lot less.  

    I hope the OpenDNS people take notice of this issue and resolve it in THIS product, but it looks like people have been asking for this for a long time, so I wouldn't hold my breath...  

    Hope this helps someone...  Try to play nice, rot, you'll feel better at night.  BTW, love the cool brown suit and tie... :-)

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    mattwilson9090

    This has been a long thread so I'm not going to ask you to speak for anyone else, but which product would you like this feature to be added to? It sounds like you want it to be added to the free product that is for the home market, but I'm not certain and want to make certain know where you want this added.

    You said you have 5 users in your family, if the device limit per user were removed would you be willing to pay the resulting $100/yr?

    The Umbrella Professional Package is one of the 3 Umbrella packages positioned for business, with Umbrella Pro being the lowest cost/feature package available for sale directly from OpenDNS. However, you do not need to purchase Umbrella Pro, Insights, or Platform directly from OpenDNS.

    However, depending on which OpenDNS service you want, you don't have to buy directly from OpenDNS. OpenDNS does have a Partner program, and those Partners can sell you OpenDNS services. Exactly what they offer, and the prices they offer it at varies, depending on what else they might offer, such as only offering it in conjunction with other MSP services, or with various levels of support for OpenDNS. You'd have to talk to an individual partner to find out what they offer, and at what price.

    I think there used to be a listing of OpenDNS partners on the website, but I can't find it right now. The only links I'm finding explain how the program works for those partners and how they can get signed up as a partner.

     

    Note, the way the program is structured right now you couldn't sign up as a partner, and then "sell" seats only to yourself and no one else. The economics of the program make that cost prohibitive. Perhaps who you spoke to can refer you to a listing of OpenDNS partners so you could contact them directly.

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