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    gcantor

    @mattwilson:  added to the free product please.

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    mattwilson9090

    Ok, so we're talking about the free product here. And since you didn't answer my questions, I'll assume that even if the existing paid products were changed in price or the number of devices they would support that you wouldn't pay for them. You may use their service, but you aren't actually one of their customers.

    So we're left with you implying that you and others will stop using the free OpenDNS product if this feature isn't added so that you can use another companies service. Would that also be a free service, or one that you could pay for? Since you aren't currently paying for OpenDNS, and presumably wouldn't pay for one of their products even if they were changed, how exactly would this be an incentive to OpenDNS? You aren't paying them directly for the service you use, and they no longer receive ad revenue from failed searches.

    OpenDNS provides a free service as essentially a public service to home users that leverages the infrastructure they built to make money with. Their business model has evolved over the years, adding more features via their pay products, and so far a I remember never removing features from the free product. The most significant change that I recall is no longer offering the free product for businesses as well.

    I agree, adding timestamps to the free service would be useful to some, but frankly most home users don't know enough or care enough to use it. But, looking at this from a business point of view, what is the incentive for them to add this feature to the free service? They already don't make money off of you, so their bottom line won't be affected if you stop using them (in fact it would increase a tiny, tiny bit because you wouldn't be using their services any longer). Also, adding this feature to the free product would remove one of the differences between the free and their various pay products, this removing one of the reasons for people to actually pay for the service they use, plus all the other features they'd get by paying for the product.

    Regardless of how easy or how difficult people may think it is to add this feature to the free product, OpenDNS has made the business decision that they will only offer the feature in their paid products. If you want them to change that business decision you need to make a better argument than that people who are using their service for free want that feature added for free, and that if they don't add it people who aren't paying for their service will stop using the service. You need to find a benefit to OpenDNS for giving something else away for free.

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    rotblitz

    Spot on!  Absolutely.

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    whitehathacker

    @mattwilson9090: Great argument for adding timestamping for VIP but not the free product.  Yet they don't do this.  rotblitz apparently agrees with us as well.

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    One way to provide this to home users would be via another website (one that I would construct) that queries the OpenDNS stats page and downloads the list of domains for the day.  I would do this every (say) 5 mins and look for differences, then presents these data in 5-min intervals to the viewer.  It could even do some basic filtering (optionally) to get rid of CDNs and other "noise" in the domain list that are probably of low interest.

    Question: would the traffic load on the OpenDNS Dashboard every 5 mins create a burden for servers if a lot of people started using this service?

    I may actually go do this... it's not hard.  A cron job and some simple scripting... but OpenDNS might throttle me if they don't like this?!

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    mattwilson9090

    I don't think they're adding anything or changing to the VIP product. I think it's deprecated, meaning they are continuing to sell it to existing customers who want to renew it, but not new customers. I'm not sure since I never used that product with my clients. Instead it's been replaced with Umbrella Prosumer.

    It sounds like this is something that would do the trick for you (but not anyone else since they'd have to construct it for themselves in order to access their own accounts). And yes, I do think it would create a burden on the servers if a lot of people started doing this, but I don't think a lot of people would do so, mainly do to lack of interest or lack of skills and resources to do so. Most of the ones who really want this added functionality are probably already using one of the pay products because they find all the other features of those products to be worthwhile.

    I have no idea if OpenDNS would throttle you or not. If it was just you the increase in incremental traffic probably wouldn't be noticed. If the only added functionality you want is timestamping and you're not willing to pay for one of the products that has the feature then I say go for it.

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    Brian Hartvigsen

    @whithathacker -The amount of data that would be transmitted would be non-trivial and you would definitely end up throttled.  Also, given how we cache the reports, you would actually be getting the same data for approximately 2 hours.  So you would not be able to get to the 5 minute level granularity.

    @mattwilson9090 - VIP is not deprecated, however, it has never been licensed for business use.  It is a home use only product.  Any businesses would need to purchase Umbrella Prosumer or other Umbrella packages.  You may be thinking the old Deluxe for Small Business package which has been deprecated in favor of the new Umbrella packaging.

    With everything that's been said in this thread, I am going to close it for public comment.  As noted, we did implement the feature within our Umbrella service offerings.  At this time there are no plans to extend that further.

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