I just spent over an hour on a Webex session with one of your advisors, Dominic Bannister. First of all, I'd like to say that he was outstanding at his job! Extremely knowledgeable, patient, professional, and friendly as he worked through my issues with the various parental control and bypass account features. Good for you to have such an asset working with your company!
Now for my idea: From a user's standpoint the various mechanisms in place to use the parental controls/bypass accounts are redundent and fairly confusing to navigate - even for a tech savvy user. First there is the portal NetGenie. Second, there is the NetGear Live Parental Control Utility. Third, there is the ability to log into the OpenDNS site independent of NetGear. This can lead to one feeling as if you're just going around in circles! Also, it's possible to log into a bypass account on one of these portals and have a different portal indicate that you're not logged in. Very confusing! It would be better if there were just ONE way to log into the parental control feature, which is the main reason I purchased the router that I did. I realize that OpenDNS is NOT NetGear and I'll be submitting this same post to NetGear.
Secondly, it would be a good thing to improve the instruction and guide for implementing the parental controls. No where does it say exactly how they work. . .it took my Webex session to understand that the bypass accounts are tied to an individual's login information and can be used on any machine, 'SO LONG AS THAT MACHINE HAS THE SOFTWARE INSTALLED FOR THE PARENTAL CONTROLS' Maybe I'm just dim, but this has been very confusing from the get-go.
My third and last comment has to do with using these controls on smart tvs and blue-ray players. Is there anything coming down the pipeline to allow one to use the bypass account on this type of machine?
Finally, I'll close with a shout out once again to Dominic, who did a fabulous job of assisting me with my issues and another shout-out to OpenDNS for a really great product in terms of protecting our kids. Thank you!
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