Add an [Identity] variable for use on block pages

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    mattwilson9090

    Which OpenDNS services do you want this for? The free OpenDNS service does not track user identity in any way, and while it is possible to track that information with some of the paid services, it's not possible with all of htem either.

    Since most people on her seem to be using the free Home service I'll address that, especially since it's basic underpinnings form the basis for several of the pay services. OpenDNS only tracks your DNS activity by your "network", in other words tracking all of the DNS activity coming from your network, and applying your settings to all of that traffic. It has no way to know which individual users or devices on your network sent a request, only that something on the network did. Therefore we don't "know who they are".

    If you are talking about one of the other pay services please tell us which one you are using, so we can at least tell you if what you want is even possible, ie user identity is tracked in some manner.

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    tstrickland_sequoya

    This would be for the paid MSP version of Umbrella.

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    mattwilson9090

    I don't use Umbrella, but have lot a lot of experience with the free and Enterprise products. Although they don't track DNS traffic by identity I do have quite a lot of options for customizing blocked pages. For those products I'd look at Customization for the settings a specific network. I can use variable there, so it might be possible for you to use this same variable in the corresponding place for Umbrella

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    tstrickland_sequoya

    Matt, the Umbrella product does track identities at the network, device, and user level.  Umbrella is used by MSP's to manage multiple networks and clients so identification is pretty important.  Currently, there is no way to include the identity in a block page.  A modest workaround would be to create a custom block page for every network and include the network identity in the text but this isn't sufficient for what I need.

    I want to present a user with a block page that says something like:  Dear <client name>,  You have been blocked from accessing lotsaporn.com because it violates your company's Internet usage policy.  If you feel that this site has been blocked in error, please contact us for assistance.

    I suspect that a block page that includes the user's name will be somewhat more effective than one without it.  :-)

     

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    mattwilson9090

    Ok, I misunderstood what you were initially looking for. You know how to create a customized block message, but in order for it to work you need to have the identity variable exposed so that you can use it. Or if it already is exposed you need to know what it is so that you can use it.

    I'm not sure if a page that includes a user's name will be more effective, but it certainly can't hurt.

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