Whitelist of OpenDNS VIP: Increase the quota limit to 100+

Comments

6 comments

  • Avatar
    rotblitz

    "Establish "whitelist categories" together with a category like "software updates and security checks"."

    What I heard from staff some time ago, there is already a global whitelist of domains not being blocked when enabling the whitelist-only mode in VIP or Umbrella.  So you can save these.  Especially these software update domains and maybe also the SSL certificate revocation check domains may be included, I'm not sure.  You may open a support ticket to explicitly ask for this information, or you can find out yourself by simply raising a DNS lookup for domains in question to see if the real IP address is being returned, not an OpenDNS IP address.

    Btw, the Umbrella package comes with a much higher amount of whitelist and blacklist entries, could be "about 500-1000" domains (not TLDs, this is something different).

    Given these facts, if you really still need more than 50 whitelist entries, open a support ticket.  They maybe give you more.  I'm confident that they are able to do so.

    0
    Comment actions Permalink
  • Avatar
    hp551

    "What I heard from staff some time ago, there is already a global whitelist of domains not being blocked when enabling the whitelist-only mode in VIP or Umbrella.  So you can save these."

    We are using Umbrella in my company and according to the dashboard there were definitely some ocsp/crl domains reported as being blocked, when I tested the whitelist mode.

    You have "inspired" me to open a ticket, but either way there is a problem.  

    (Btw, opendns.com is whitelisted by default and if that TLD is in your whitelist (txt file), you will get an error during upload.) 

     

    "Btw, the Umbrella package comes with a much higher amount of whitelist and blacklist entries"#

    Yes, Umbrella Insights offers 5000 entries and network protection, but I would have to purchase minimum 10 licenses, which is a little bit too steep for the average private household. 

     

    "Given these facts, if you really still need more than 50 whitelist entries, open a support ticket. "

    I am convinced there is a problem, either with documentation/dashboard or that technically certain domains are blocked although they are relevant for security. 

    A support ticket can't fix this for all VIP users, though maybe only very few are using the whitelist mode these days. 

    0
    Comment actions Permalink
  • Avatar
    johnwillsey

    I just have a simple family with 3 kids I use the VIP service for.  Due to the wide variety of sites used by kids of 3 different age ranges, I have both my white and blacklists at 50 and I constantly have to delete one when we find a kid not getting homework done due to a new site they found.  bumping this up to 75 or 100 would be a big improvement.  I've used the general categories as best as I can figure.  Happy to provide my lists in case opendns wants to analyze my usage or discuss.

    Thanks for the consideration.  Happy customer of many years....

    1
    Comment actions Permalink
  • Avatar
    rotblitz (Edited )

    Your best bet is to raise a support ticket with OpenDNS.  They may be able to increase these limits for you.

    Your second best bet is to disable white-list only mode and to block by categories and individual domains.

    0
    Comment actions Permalink
  • Avatar
    johnwillsey

    Thanks.  I'm not using whitelist only mode, but am using categories, then white/black list domains.  It's the max of 50 on top of the categories which sometimes block too much or not include enough that is causing us the troubles.

     

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Yes, do what I said and raise a ticket.

    0
    Comment actions Permalink

Please sign in to leave a comment.