What is OpenDNS VIP?

Comments

36 comments

  • Avatar
    rotblitz
    1. No.
    2. Yes.
    3. One year.

    See also http://forums.opendns.com/comments.php?DiscussionID=11565

  • Avatar
    Brian Hartvigsen

    The price is good until you cancel your subscription.  The feature differences are:

    • Increased quota on whitelist/blacklist (50 Domains)
    • 1 year of statistics
    • Whitelist Only
    • Enhanced Customizations of Block & Guide Pages
    • Ad-Free Guide/Block Page
    • Ability to disable Guide Page completely while maintaining content filtering
  • Avatar
    ianza

    Thanks Brian - what is a guide page? is this perhaps where you search on an image and the returns are displayed accoringly on a guide page? I am looking to upgrade but require that images are blocked as well if possible

  • Avatar
    Brian Hartvigsen

    The Guide Page is what is shown when you enter a domain in your browser that does not resolve to an IP address.  You can also use it as a normal search engine at http://guide.opendns.com.

  • Avatar
    adam255

    Thanks everyone for your help. :) I'm going to upgrade within the next few months (I hope).

  • Avatar
    dssmith72
    I paid for VIP access but I was cut off at 25 from blacklisting.
  • Avatar
    dssmith72
    What is zendesk? I received an error stating I did not have permission to view that page.
  • Avatar
    Brian Hartvigsen

    dssmith - I am opening a support ticket for you to get your account looked at.

    Zendesk is the system that powers our support center.  What page were you trying to access?

  • Avatar
    vjernigan

    I upgraded to VIP and I still have a limit to the number of entries I can add for my whitelist. I have submitted a support ticket but would rather not wait 24 hours for a response. 

  • Avatar
    rotblitz

    What is this limit?  With VIP it should be 50 entries for blacklist and 50 entries for whitelist.

  • Avatar
    vjernigan

    That's what I already had. I thought VIP gave me more. How can you upgrade to get more entries? 50 is just not enough for our whitelist. 

  • Avatar
    Brian Hartvigsen

    If you are using for a business and need whitelists/blacklists over 50 you would need to purchase Umbrella Professional.

    If you are a home user, have purchased VIP, and need additional blacklist/whitelist entries, please open a support ticket and my team will be able to assist you.

    VIP is only for home users.

  • Avatar
    vjernigan

    Then, when support calls me, I need to cancel the VIP service I just purchased today! 

  • Avatar
    Brian Hartvigsen

    Just an FYI that I edited my previous comment for additional clarification.

  • Avatar
    toufou73

    is there any place where I can find a comparison of the solutions (for personal use): if I have a look to the website the only differences between the VIP and the free version are the reports, the support and .... the price. Isn't there any difference @filtering level ? I see some info here above, but as it is one year old, I'm not sure it is still up-to-date. I'm particularly interested in the whitelist approach (only allowed categories/domains; uncategorised blocked) and advanced bots/threats protection. Thanks in advance.

    PS: it might even be better if we could have the same criteria of comparison between personal and professional versions (but maybe be a bit more detailed: the Umbrella criteria remain very vague)

  • Avatar
    rotblitz

    "...as it is one year old, I'm not sure it is still up-to-date."  -  The information above is still current, as far as I know, with the following exceptions:

    • Ad-Free Guide/Block Page
    • Ability to disable Guide Page completely while maintaining content filtering

    Ad-Free Guide/Block Pages are now with all OpenDNS Home versions, also the free ones, not just VIP.  And the Guide Page feature (NXDOMAIN redirection) doesn't exist anymore.

    "the only differences between the VIP and the free version are the reports, the support and .... the price."

    It seems you still didn't see "some info here above".  There's listed more for OpenDNS VIP.

    "I'm particularly interested in the whitelist approach (only allowed categories/domains; uncategorised blocked)"

    As said above, there's the whitelist-only mode, not effective for categories, but for individual domains.  I.e. everything is blocked except the entries in your "never block" list and entries from OpenDNS' global whitelist.  As said above, there is space for 50 individual whitelist entries.

    "and advanced bots/threats protection."

    This doesn't come with OpenDNS VIP, just with the Prosumer or Enterprise line of services.

  • Avatar
    toufou73

    :-( the only interesting thing for me would have been the white-list mode on categories. It's a pity it's not available (free or not) it is so easy to create a category "uncategorized". I'll have to check if the Prosumer version can fit my needs. Thanks for the feedback anyway.

  • Avatar
    Chris Frost

    @toufou73 Prosumer does have the whitelist only feature. However, prosumer covers mobile devices (mac, pc's, and iOS devices). But does not have network wide protection.

  • Avatar
    wario5150

    I am considering upgrading to VIP.  I have a home full of iDevices and kids.  I am content with the current home solution but  the features I am looking for are advanced reporting.  With VIP will I have access to a time stamped domain access list?  

  • Avatar
    rotblitz

    Sorry to hear that you have difficulties reading the above.

    If you could you would be aware that there is no "advanced reporting" like a "time stamped domain access list".  The only difference regarding the stats is that they are kept for one year instead of for 2 weeks with the free version.

    The feature you're looking for is available in some Enterprise versions, see attached screen shot.




    Umbrella_dashboard.jpg
  • Avatar
    wario5150

    Thanks for the info Rot.  I am equally sorry to hear about  your difficulties in communication.  The forum here is dedicated to informing the user, not for others to compensate for their inadequacies with childish and condescending remarks.  No worries, with practice I am sure you will get better at advising others.  Good Luck!

  • Avatar
    erniead

    rotbiltz:

    My, are you ever condescending!! 

    Please stop your verbal bullying and abuse - it's ridiculous to have to put up with this when trying to get knowledgeable answers.

  • Avatar
    trickyt57
    I use the openDNS service for ad-blocking via the blacklist. I block domains such as doubleclick, googleads and so on. It doesn't seem to slow down my surfing experience, and gives me a much enhanced rubbish-free surfing experience. I can always by-pass it to get the ads if I want by using a VPN. I have now reached my limit of 25 blocked advertising domains and would like more. I went to check on the upgrade to VIP for $19.95. Here are my comments as to why I haven't paid yet: 1. There is no mention in the upgrade comparison table saying that I would be able to block more than 25 domains. I know it's mentioned in this forum as going from 25 to 50, but there are also comments in this forum from people who paid and are still stuck at 25. So I am not sure if it is really a feature of the VIP service. Secondly, the fee is annual! I know companies LOVE monthly or annual subscriptions. But users HATE them. Pay once and you know where you stand. Pay yearly and you have hocked the rest of your life.
  • Avatar
    rotblitz

    So, what are you looking for?

    1. With OpenDNS VIP you'll get 50 entries for blacklisting and 50 entries for whitelisting, as of an OpenDNS employee above.
      "there are also comments in this forum from people who paid and are still stuck at 25."
      Hard to believe!  These people seem to be unable to count up to 50.
    2. Yes, the fee is annual as can be seen from https://store.opendns.com/get/vip-home#billing
      You can cancel your subscription at any time for the next year by opening a support ticket, as said in other threads.
  • Avatar
    trickyt57
    Thanks for the confirmation that the number of blocked domains goes up to 50 from 25. My concern was just that there was no mention of the increased 50 limit in the table called benefit table. The only extra benefits mentioned are "Retain the past year of Internet stats on your home network" and "Restrict Internet access to specific white-listed domains for a "locked-down" environment" It is thus far from clear that I am buying that increased number of blocked sites benefit, which I only learned about from reading this forum. By the way, the marketing of the VIP package is poor. It's almost impossible to find your way to the upgrade page. There is no mention of "upgrade to VIP" on my home page.
  • Avatar
    rotblitz

    "It's almost impossible to find your way to the upgrade page."

    Clearly, I have no way.  I'm just a user like you and do not maintain an upgrade page.

  • Avatar
    humane

    Hi all. Have used OpenDNS some years ago and decided to come back for a revisit. Currently using free version of Qustodio. Ability to white/black list domains are very important to me as a parent and wonder if you have packages other than Basic/VIP for more than 50 domains say 150 without going Umbrella. From experience 50 is not enough nowadays. Thanks.    

  • Avatar
    mgbjay

    Good Afternoon;

    Apparently, I am not able to "sign-up" for the VIP service. Is there a reason for this being unavailable, or is this an current network anomaly?

    I have submitted a Support Request and have so far not received any response.

    A logn time OpenDNS user.

    Jay Sigal

    mgbjay@yahoo.com

    216-744-8000

    05 FEB 2016 @ 1327 HOURS

  • Avatar
    rotblitz

    "Apparently, I am not able to "sign-up" for the VIP service."

    Nothing is apparent unless you post a screen shot or other details like error messages to show the evidence.

    As you published your e-mail address and phone number, expect to get unexpected and unwanted contact attempts from now...

  • Avatar
    neil1101

    What does "1 user x $19.95 / user / year" mean?

    Is it per Network/IP Address?

Please sign in to leave a comment.