Comments

6 comments

  • Avatar
    cervezafria

    Please explain that more clearly. Exactly what are you doing, and what do you mean by "sends me to opendns".

  • Avatar
    opendnsccca

    I typed in my mail.domainname.com traceroute and the hops sent me to an open dns ip address.  Cannot receive or send emails....

  • Avatar
    opendnsccca

    I typed it into utilities / terminal....

  • Avatar
    cervezafria

    Can you send/receive email using Google DNS (is your mailserver up)?

    You can check your MSP's domain classification on OpenDNS here:

    http://community.opendns.com/domaintagging/

    BTW, do you have webmail blocked in Settings?

    Have you tried white-listing "domainname.com" to see if that breaks the logjam.

  • Avatar
    rotblitz

    I can see the following possibilities:

    • You have blocked your mail domain by your OpenDNS setttings. You know what to do to get it unblocked?
    • Your mail domain is not an A record or has a DNS configuration error (e.g. SERVFAIL). Mail domains must be an A record.

    "sent me to an open dns ip address"

    An address is a useless information. What exactly is the IP address? We would then see what the reason is...

  • Avatar
    Brian Hartvigsen

    Unless you give us the output of the commands we aren't really going to be able to assist you.  If you are concerned about privacy, open a support ticket and we can assist you there.

    As mentioned by rotblitz, it's likely either blocked or you are sending us a query that would only be resolved by some local/internal DNS server and is not properly configured for recursive DNS lookups.

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