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  • Avatar
    rotblitz

    Here are the OpenDNS experts.  The TeamViewer and "web filter" experts are somewhere else.

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    Anthony Honciano

    Hi patty_yavajo,

    If your network is blocking this site, we recommend enabling your Stats feature in your account:

    1. Log into your dashboard at https://dashboard.opendns.com/settings, and click into your network.
    2. Click Stats and Logs 

      OpenDNS_Dashboard___Settings___Stats_and_Logs.png

    3. Enable the feature
    4. To ensure that OpenDNS is working properly for you, please flush your browser and DNS cache by following the instructions below:

      http://www.opendns.com/support/article/67
      http://www.opendns.com/support/article/68

    Please allow 24 hours for your network to record your traffic, it will display for you the next day. During this time, try accessing the teamviewer site throughout the day, even though it's being blocked for you. When your results are available, you should be able to identify the domain in your records and whitelist it.

    If the issue continues for you, please open a support ticket or contact us at support@opendns.com.

    Best regards,

    Anthony Honciano
    OpenDNS
    customer service representative

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