Open DNS breaks router login

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7 comments

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    maintenance

    A 500 error is an HTTP error, which would occur after any name resolution like DNS. 

    What instructions from OpenDNS say to enable web access to a router? Is this for some particular router that has CLI and Web interfaces with Web normally disabled?

    Without any further information, the only thing I can think of which interferes with router access is attempting to reach the router by a name rather than its IP address while using OpenDNS if you configured the OpenDNS addresses on computers (either manually, or by configuring the LAN rather than WAN settings) . You can add an exception at your Dashboard or simply turn off NXDOMAIN redirection in this case. However, you should simply not be able to find the router, not get an HTTP 500 error.

    Regardless, you are a subscribing customer, and are certainly entitled to help from OpenDNS, so you should feel free to open a support ticket from your Dashboard.

    Whether in a ticket, or if you also want to continue troubleshooting in the forum, tell us your router make and model - and if it was provided by your ISP. Where did you configure the addresses, in the LAN DHCP settings or in the WAN forwarders. Finally, explain what you did to enable web access and/or post the link to the router instructions here which included this step. (Router instructions are found here:  https://store.opendns.com/setup/router/ )

    Let's see if OpenDNS or one of us forum users can help you get this resolved quickly.

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    steveiugiuiuoikjoi

    Its not a http 500 error its a 500 internal server error, its a linksys router model WRT54GS2 when I reset router i can access settings without open DNS but as soon as I add the DNS server numbers it blocks me again I followed the directions on link u provided 

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    maintenance

    'its a 500 internal server error' - Yes, that would be HTTP 500. No lie, see for yourself: http://en.wikipedia.org/wiki/List_of_HTTP_status_codes#5xx_Server_Error

    'I followed the directions on link u provided '  - I was looking for the specific link you used. Regardless, looking at some of the possible Linksys instructions you may have used, I see nothing about 'enable web access'.  Could you provide the exact link?

    Since you followed the instructions, you did flush the browser and local resolver caches, yes?

    You are trying to access the router in a web browser by name or by IP address?

    The router is bought by you or provided by an ISP?

    This is the only router and internet gateway you have?

    routers throwing http 500:

    http://forums.dlink.com/index.php?topic=53332.0

    http://community.linksys.com/t5/Wireless-Routers/500-Internal-server-error-WRT54G2/m-p/456435#M213336

    But again, especially since you are paying, do make use of the support ticket system too. This could be something that Support has seen before.

     

     

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    rotblitz

    Depending on how and where you configured external DNS resolver addresses (no matter if OpenDNS or others), you'll definitely break or impact internal name resolution, because an external DNS service cannot resolve your internal names.

    You have the following options:

    1. Configure the resolver addresses on the WAN side of the router only if you can.  It seems you cannot with this router.
    2. Add the internal names to your VPN exception list. http://www.opendns.com/support/article/99
    3. Add an entry for your router to your hosts file.
    4. Access the router with its internal IP address.

    You can also mix these options if one alone does not help.

    "Im gonna have to cancel my VIP subscription"

    Sure, this is an option too, but not the solution...

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    steveiugiuiuoikjoi

    I got it to work again be resetting router and starting over with setup it worked for the day and now I get same error today nothing changed so I don't know whats going on the only reason I set up the router for web access is because I was trying to resolve the problem I searched these forums and found the link in here from a user post. I didn't set up web access this time still have the problem.

     

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    rotblitz

    What exactly does not work?

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    maintenance

    If you are yet getting a 500 error, could you answer any of the questions asked previously? (Thanks for commenting on the web access point.)

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