Opendns stopped working?

Comments

16 comments

  • Avatar
    rotblitz

    It maybe stopped working for you, not for the rest of the world.  ;-)

    Either you are not using OpenDNS for your DNS queries at all anymore (check at http://welcome.opendns.com/)
    or your IP address information is not correct (check at https://dashboard.opendns.com/settings/).

  • Avatar
    karla92
    Ok I did both links for the first one it told me that opendns was blocking the website and then I checked my IP address and it's correct
    Any other ideas? I don't understand how it can just stop working
  • Avatar
    maintenance

    No stats does sound like your IP address was not kept updated, or you simply do not have stats turned on.  No blocking sounds like the IP address was not updated, or a browser, proxy, etc. which ignores your DNS settings is being used.

    Perhaps your IP wasn't updated, or there was an error (!yours/Network already exists errors) which may have been corrected. In that case, blocking may yet not work until you clear all browser and local resolver caches, or you may be served from these for an indefinite time.

  • Avatar
    rotblitz

    "for the first one it told me that opendns was blocking the website"

    Was this for welcome.opendns.com ?  Weird, OpenDNS would never block an own website.  Can you post a screenshot of this "blocking" page?

  • Avatar
    karla92

    No it wasn't blocking it's own site sorry

    When you click in there and it gives you the links to try they told me it was being blocked

    I've done a few different things to get it working again like deleting my IP and resetting it, I've made sure there are no proxies on at all, I've cleared all my caches on the computer and have even purged my data from Opendns 

    I've had it work some how but then it just stops blocking and I have no domains come up at all, this has happened about three or four timea now

  • Avatar
    rotblitz

    "I've done a few different things to get it working again"

    All of those were pretty fruitless.  This kind of blind activity cannot help.

    Analysis is better.  Then copy & paste the complete plain text output of the following commands here (trailing dots are part of the command!).
    Open a command prompt windows to do this (Start > Run > cmd):

    nslookup -type=txt debug.opendns.com.

    nslookup www.exampleadultsite.com.

  • Avatar
    amphiprotic

    I did all of the above, also read many other threads about this topic and have not been able to resolve it either. Here is the output for the two commands:

    C:\Users\David>nslookup -type=txt debug.opendns.com.
    Server: resolver1.opendns.com
    Address: 208.67.222.222

    Non-authoritative answer:
    debug.opendns.com text =

    "server 5.nyc"
    debug.opendns.com text =

    "flags 20 0 2f6 0"
    debug.opendns.com text =

    "id 20704605"
    debug.opendns.com text =

    "source 75.100.7.18:58932"

     

    C:\Users\David>nslookup www.exampleadultsite.com.
    Server: resolver1.opendns.com
    Address: 208.67.222.222

    Non-authoritative answer:
    Name: www.exampleadultsite.com
    Address: 67.215.92.210

     

    Please let me know if this information is helpful to you and what to do for a next step. Thanks.

  • Avatar
    amphiprotic

    Also, I have flushed my cache (ipconfig /flushdns), cleared my browser cache, and checked at the welcome OpenDNS page and it shows that it is working. I also installed the OpenDNS updater since there are multiple computers on the network and only one of them (this one) is hardwired and always on. 




    opendns.JPG
  • Avatar
    Anthony Honciano

    Hi @amphiprotic,

    I'm sorry to hear you're experiencing difficulties. We took a peek at your dashboard settings, please double check your Stats and Logs is enabled. Then flush your cache's again and browse to some sites for the remainder of this day; by tomorrow your stats should be available for you to view.

    Let me know if this is still an issue for you, and we'll be more than happy to help you.

    Best regards,

    Anthony

  • Avatar
    amphiprotic

    Anthony, thanks for getting back to me. Although, I am not sure how what you told me to do will help my situation. It is not a logging issue that I have but an issue with OpenDNS not blocking websites as it did before. It does not block ANY website at the moment and I have tried all of the fixes that I can understand on the forums. None of the computers on the network are blocked by OpenDNS but when I do the welcome.opendns page, they all report that it is active. I have attached two files. One shows how it is set up on the router and the other is the "status" screen of my Linksys. When you look at the DNS spot, you can see that there are 4 DNS addresses that are active. When I click on the DHCP release button. The DNS addresses are reduced to the two OpenDNS addresses but almost immediately the other two are added to the list. Is this normal? Or is this a lead?

     




    Opendns router 1.JPG
    Opendns router 2.JPG
  • Avatar
    rotblitz

    Yes, these additional DNS server addresses are the culprit.  You're using OpenDNS randomly only.

    Your best bet is to flash your router with an alternative firmware like Tomato (http://www.polarcloud.com/tomato) or DD-WRT (http://dd-wrt.com/).  This can also replace the Updater, because these firmwares can do this as well.

  • Avatar
    amphiprotic

    Okay, we found the reason. Thank you! But, when I check on whether the firmware will work on my router it is not mentioned in the "works with" section for Tomato and it is on the list at DD-WRT as "not possible". My router is a Linksys WRT54GX. Is it not possible to flash the firmware on this type of router? 




    OpenDNS router Tomato list.JPG
    OpenDNS router DD-WRT list.JPG
  • Avatar
    gloriarn89

    Just wondering what the reason OpenDNS stopped working was???  Mine stopped working after I did an update for firmware... I have newer model Linkys router since March 2014. and it never kicked the OpenDNS off until I did the update! Otherwise, OpenDNS has worked great for my family. 

  • Avatar
    maintenance

    For the OP? Who knows, they disappeared without reporting diagnostics. For amphiprotic? It's the post marked as the answer. For you, clearly it was updating the firmware. It either removed your configuration, changed the way it needs to be configured, removed the possibility of necessary configuration, or you don't run an updater and the IP changed in the course of the router rebooting.

  • Avatar
    gloriarn89

    I  don't understand why it stopped working after the firmware update. I had to reset my Linksys router to original settings, and then the OpenDNS kicked back in. I think this matter needs to be addressed in the future, as it may be necessary to update firmware? 

  • Avatar
    maintenance

    Well, since a firmware update should never cause this problem, I don't know what OpenDNS could do to address it. If confirmed that Linksys updates are a problem going forward, some point could be made in the Knowledge Base.

    When you say you reset your router, do you mean you pushed in the tiny physical button on the device or otherwise reset it to factory condition by some option in the web interface? If you had OpenDNS configured on the router, this should do no such thing. If you had OpenDNS configured on computers, I don't know why the update would have changed anything.

    So, if the OpenDNS addresses had remained configured as they were this entire time, this isn't the problem, but somehow updating your IP had failed. Do you run an updater? You hadn't responded to that portion of my comment, so I cannot speculate further.

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