Gmail gets block despite Webmail category is NOT BLOCKED

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eth8

November 24, 2013 22:34

Hello,

whenever I try to access Gmail I get the message:

Sorry, but www.gmail.com is blocked on this network.

This site was categorized in: Webmail

 

The problem is that on my network the "Webmail" category in not checked (= not blocked). Furthermore, I have added gmail.com and mail.google.com to the white list.

 

• Upon running nslookup -type=txt debug.opendns.com I get this:

Server:        208.67.222.222
Address:    208.67.222.222#53

Non-authoritative answer:
debug.opendns.com    text = "server 9.mia"
debug.opendns.com    text = "flags 20 0 2fe e027f4075981efb"
debug.opendns.com    text = "id 18623321"
debug.opendns.com    text = "source 186.220.99.54:58067"

Authoritative answers can be found from:

• Screenshots: attached.

 

 

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0

• 

  rotblitz November 25, 2013 00:07

  "This site was categorized in: Webmail"

  This is an informational message only.  It is not meant as the reason why something is blocked for you.

  "Furthermore, I have added gmail.com and mail.google.com to the white list."

  This makes sense only if these domains are actually being blocked by your settings. Especially gmail.com shouldn't need to be whitelisted in your scenario.
  http://domain.opendns.com/gmail.com

  Therefore, you'll want to visit your domain stats to see which related domains are still blocked by your settings and need whitelisting.  I suspect that your blocking of the "Search Engines", "Visual Search Engines" and/or "Chat" categories is the culprit, because most Google domains are tagged as the first, or the tag is inherited from the higher level or alias name.

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• 

  Chris Frost November 25, 2013 15:22

  Hello,

  Sorry to hear you're experiencing an issue. I noticed the IP address from your debug does not match the registered IP address in your OpenDNS account. If you registered a dynamic IP address, it's possible that your IP address recently updated and you inherited another users filtering preferences. 

  Are you using the Updater Client?

  As a friendly fyi, we also responded to the support ticket you submitted, feel free to communicate through the open ticket.

   

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