Multiple Networks?

Comments

16 comments

  • Avatar
    rotblitz

    Not sure what went wrong.  Best is to follow the advice: You should contact support.  This could be a glitch in the system impacting you account.

  • Avatar
    Chris Frost

    As rotblitz recommended please open a support ticket, we would be happy to take a look.

  • Avatar
    deadlius

    When was this changed? I previously had two different networks on my account (one for me and one for my parents). I deleted my parents network because the IP address was no longer valid and I discovered this message about "allows for only one network" so now I guess I'm stuck.

  • Avatar
    maintenance

    This was changed circa 2 years ago or more. Deleting the network is not a good idea regardless, but never do it if you have a grandfathered account with multiple networks. The IP should be updated, not the network deleted.

  • Avatar
    Chris Frost

    Our policies changed on June 1, 2011 for the Basic and Deluxe/VIP plans. We no longer allow users with those service plans to add more than one /32 network to their account. 

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    daiviet

    So what do I do with two networks?

  • Avatar
    mattwilson9090

    You didn't say if you're two networks are at the same location (I'm assuming they aren't) or what kind of OpenDNS you are trying to use (I'm assuming you are treeing to use a free OpenDNS account). You also didn't say if this is for a business or home/personal use.

    If it's a business you need to get one of the paid OpenDNS account for business, such as OpenDNS Umbrella. You need to do that even if you only have one network since the free service is only for personal use.

    If for personal use, you can either get one of the paid business accounts, or you'll need to create an account for each network.

  • Avatar
    daiviet

    1. Home/personal use

    2. 2 network at the same location 

    3. I already got an account - nvtuan26@gmail.com. Which network is it associated with? How do I create another account and associate it with the other network?

  • Avatar
    mattwilson9090

    I have no idea which network is associated with that account. This is a public users discussion forum, and other customers like me don't have access to the backend. However you can see which network is associated with the account by logging into the account and checking which IP address is registered with that account. Assuming you know which IP addresses your ISP is assigning you, that will tell you which account.

    Then create another account with a different email address, and register the other IP address with that account. It's done exactly the same way as you created and configured the other account.

  • Avatar
    daiviet

    i have got one IP address associated with both networks.

  • Avatar
    mattwilson9090

    Please explain what you mean by network, and what you are trying to accomplish with OpenDNS.

    Essentially, the way the term network is used in relation to OpenDNS means one public IP address, which, depending on your individual network is configured, will protect all devices "behind" that IP address.

    I have no idea how you have things configured, or why, but it sounds as if, for OpenDNS purposes, you have one network. Thus with a free OpenDNS Home account, any devices "behind" that address will all be using the same set of OpenDNS configurations, if they are already configured to use OpenDNS in the first.

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    daiviet

    OK it makes sense then, The networks behind my IP address is the Home network - all the laptops and workstations at home, and the Mobile network - all the mobile phones connected to WiFi router.  

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    cobalt-phoenix

    Well, then this is one network.  The communication carrier (wireless or wired) is irrelevant from a networking perspective.

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    Andrew

    I have been using OpenDNS for many years, well before the Cisco acquisition.

    I accidentally let my subscription expire, because I was traveling and did not have access to the internet for many months. I had two networks associated with the account, one for myself and the other for my folks at a different location, so I could always know their IP address to remote connect and also use the features OenDNS has to offer.

    Now, unfortunately things have changed and you can only have one network. For "VIP" account for only one network, does not seem worth the cost. :-(

  • Avatar
    mattwilson9090

    @Andrew I can't quite tell how this is related to the original posting on the thread, other than having a common element of more than one network, or even if you were trying to ask a question, ask for help, or are just making a statement.

  • Avatar
    rotblitz

    @Andrew
    "well before the Cisco acquisition."

    Definitely, this was just a few weeks ago, still very new.  And as you can read above, the restriction to one network per home account started more than 5 years ago (June 1, 2011), ions before the acquisition, but in conjunction with the Umbrella project.  So Cisco has really nothing to do with it.  No need to mention this at all.

    "I accidentally let my subscription expire"

    Are you saying that you had subscribed to OpenDNS VIP before, and now you see just one network at https://dashboard.opendns.com/settings/ and don't have the opportunity to add a second network anymore?  Then you have two options:

    • Either request another network for your account by raising a support ticket.
    • Or create another new account for your second network.

    If you want your networks associated with a new VIP service, you probably would have to pay for both networks/accounts.

    "the other for my folks at a different location"

    Was this for business purposes?   Organizations are not entitled to use the Home versions but can use the free "Premium DNS" or the paid Umbrella services.

    "so I could always know their IP address to remote connect"

    Oops, this is the wrong approach for this purpose.  You better used a normal Dynamic DNS service for this.  There are many free offers and also paid offers from many suppliers.  You just use a static hostname instead of the dynamic IP address then.

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