OpenDNS Updater v2.2.1 keeps popping up

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17 comments

  • Avatar
    Chris Frost

    Hello,

    Sorry to hear you're experiencing an issue. What OS are you currently using?

    Best regards,

    -Chris 

    Customer Support Representative

  • Avatar
    rotblitz

    Especially, what exact message does the Updater raise?

  • Avatar
    anthropologies

    Chris, rotblitz,

    Good questions, which I should have anticipated in my original post, which I've now updated to include those answers.

    Your help on this is appreciated!

  • Avatar
    Kristy Patullo

    The updater client shouldn't be popping up unless there is an error message associated.  If it is nagging you too much, you may consider running it in hidden mode, the directions for that can be found here: http://www.opendns.com/support/dynamic_ip_windows/#status

  • Avatar
    anthropologies

    Rotblitz, Kristy,

    Where would the error message be?  I didn't see any.  Is there a log I could check?

    I'd seen I could run it in hidden mode, but wasn't wanting to go that route as it had previously worked quietly in the background for at least a couple of weeks.  I'll definitely give it a try if it continues to demand attention.

    Thanks!

  • Avatar
    Kristy Patullo

    I've attached a sample error for the updater client.  They display in red at the bottom of the window, hope this helps!




    Screen Shot 2013-12-18 at 11.50.17 AM.png
  • Avatar
    anthropologies

    Kristy,

    My dialog doesn't look like that, so I'm wondering if perhaps I have an older version?

    I didn't notice any error messages, but that doesn't mean they weren't there.  I'm pretty sure I would have seen them though, as I took a pretty good look at the dialog and the sub-dialogs in my attempt to diagnose.

    I believe I've attached a screencap of what the bottom of my OpenDNS v2.2.1 dialog looks like.




    OpenDNS Updater v2.2.1 dialog (bottom).png
  • Avatar
    rotblitz

    Kristy's screen shot was from the Updater for Mac, yours is for Windows.  Therefore they look slightly different.  And yes, yours doesn't raise any alert message, so not really a reason to pop up.

    There is a log of the Updater, in Windows it is in "%APPDATA%\OpenDNS Updater".  Don't open it with Notepad, but with Wordpad or such, because it is in Unix/Linux format and doesn't display nice in Notepad.

  • Avatar
    Chris Frost

    anthropologies,

    Would you please post a screenshot of your Updater Clients current settings.

    Also, did you configure our resolvers (208.67.222.222 & 208.67.220.220) locally on your computer, or did you configure OpenDNS on your router?

    Your follow up is greatly appreciated.

     

     

  • Avatar
    anthropologies

    I found the log, but no error messages.  No date/time-stamps either!?!  That said it made it really easy to distill using TextFX in Notepad++.

    I configured my Netgear N300 to use 208.67.222.222 & 208.67.220.220

    Chris, you're lookin' for the other 2/3 of the OpenDNS Updater v2.2.1 dialog image  I posted previously?

    I'm embarrassed to say that the popups weren't occurring much today, if at all.

    Chris, rotblitz, and Kristy your help on this has been appreciated.  

  • Avatar
    rotblitz

    Excellent!  If it becomes annoying again, please come back.

  • Avatar
    cheam

    Am currently getting the same. I believe it might be something to do with ipv6 having changed broadband provider. I added both ipv4 and ipv6 opendns addresses to the dns settings and ipconfig /all shows both (previously I only had the ipv4 configured). When I go to opendns and test the settings it now reports test successful having added the ipv6 address however the box still pops up.The updater does not show any network address but I can log into my opendns account fine and it displays everything.

    This happens on 2 computers.




    updater.png
  • Avatar
    cobalt-phoenix

    If you want the enhanced features of OpenDNS like content filtering and stats, you must disable IPv6 connectivity alltogether on the router or on the computer.  These features do not work yet with IPv6 enabled.

    You can vote here for IPv6 support: https://support.opendns.com/entries/21786344

  • Avatar
    jv18

    Mine is now opening every time the updater runs. Any suggestions? No errors and it is working great...the window just opens up each time the updater runs.Thanks!

    Joe

  • Avatar
    rotblitz (Edited )

    See here from two years ago:
    https://support.opendns.com/hc/en-us/community/posts/220040347

  • Avatar
    jv18

    It doesn't open just when I start the computer. Every 5 or 10 minutes it opens up. The router is correctly configured. The test pages from your website for correct configuration work without a problem.

  • Avatar
    rotblitz (Edited )

    "from your website"

    My website does not reflect your configuration.  I'm a user like you, not staff.

    Did you try with uninstalling and installing the Updater again, as suggested by the article I linked to?

    Also, from https://support.opendns.com/hc/en-us/articles/227987807

    Disabling Error Notifications

     

     When an error happens, the program will notify you by showing status window with error message describing the problem. Sometimes this might happen often and be distracting. You can disable those notifications by clicking "Stop nagging me" link present after error message. You can re-enable notifications by clicking "Start nagging me" link.

    Please note that by disabling notifications about problems you might miss a configuration problem.


    If there is no progress, then copy & paste the complete plain text outputs of the following diagnostic commands to here:

    nslookup -type=txt debug.opendns.com.
    nslookup myip.opendns.com.
    nslookup api.opendns.com.
    nslookup opendnsupdate.appspot.com.
    nslookup updates.opendns.com.

     

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