Authorization token is invalid?

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10 comments

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    rotblitz

    Did you change your e-mail address or password at the OpenDNS website, but not in the Updater?

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    therafescv

    I did not. I tried re-entering my email and password both on the site and on the app, still showing invalid auth token. Any other ideas? Thanks!

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    rotblitz (Edited )

    I cannot find this ever been reported before.  Uninstall the Updater and reinstall from scratch to see if the error disappears.

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    friendlydruid

    I don't like to necro a dead thread, but Google brought me here and the same may happen to others. So here is what I did when I got the same error today:

    1) Relogged by clicking "Change Account" and entering my email and password

    2) Completely exited the app, not just minimizing 
    3) Restarted the app

    And that fixed it for me. Hope this helps anybody else stumbling across this thread! :)

     

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    rotblitz

    Thanks for the feed-back.  It certainly will help others.

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    jpgareri

    This worked for me too.

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    enrique.a.garcia

    It worked!

    Thanks

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    ayesamson

    I had to do the same as friendlydruid, I clicked change account, entered in my credentials and then terminated the app from the systray. Once I started the app again the error went away. 

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    98cr4j

    Logging out and back in again did not resolve the issue for me. Opendns currently has a password authentication disparity -- just because you can log in via the web interface does not necessarily mean that you can a) change your password via the web interface or b) log in via the updater.

    When resetting your password, they say it can be 256 characters long and must have special characters. However, my 32-character password containing the following special characters allowed me to log in via the web interface but said the password was inaccurate when I attempted to change it via the web interface. I assume that's why the updater displayed the authentication token issue to me:

    /?<@#^~-=[;

    Solution: On the login screen, click "Forgot password?", click the emailed link, and select a password with only the special characters they list. I also selected a shorter password. Once I did this, I was able to use the updater without getting the authentication token error message.

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    kaza007

    Nice work 98cr4j.

    my password contained an "!" which resulted in the "authorization token is invalid" error.

    Changed it to a "#" on the website and the app and all is well.

     

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