Can an account email include a sub-domain?

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chacham2

January 19, 2014 01:35

I tried setting up an account here, but did not receive a conformation email. I hit the link to resend, but nothing. Ultimately, i used gmail to make it work.

The email address i used was (example): opendns@example.example.com. For gmail, i used example+opendns@gmail.com. The latter worked and i received the confirmation email immediately. The former did not, i assume it is because of the sub-domain.

Can an account email include a sub-domain?

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  rotblitz January 19, 2014 12:58

  An e-mail address with subdomain should work. Did you check your spam folders, also via webmail interface?

  However, it may well be that OpenDNS doesn't accept mail from every domain, e.g. from domains for disposable email addresses or used for spamming (mass domains) and such.

  If you want your case being researched, you should open a support ticket.  We users like you can't help here.

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  chacham2 January 19, 2014 13:11

  Thanx for the reply. I didn't see it in spam either. It's my own domain and sub-domain.

  I have seen a number of websites that do not handle email addresses properly, sub-domains not being the only issue.

  I am new here. I don;t pay for anything (right now). Can i still open up a support ticket? I figured that was just for the paid services.

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  rotblitz January 19, 2014 13:38

  "I figured that was just for the paid services."

  This is a wrong assumption.  Everybody can raise support tickets, even non-users.

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  chacham2 January 19, 2014 13:42

  Thanx, i'll do that right now.

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