Why pay for VIP if support ignores tickets?

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2 comments

  • Avatar
    rotblitz

    Did you receive an automatic e-mail referencing the ticket number?
    If yes, did you also check your spam folders for possible responses?
    And depending on where you entered the ticket, you can see its status here too: https://support.opendns.com/requests

    "So why pay at all?"

    If you don't know why, how could I know?

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  • Avatar
    Anthony Honciano

    @mmmdonuts - I'm sorry to hear that you were experiencing difficulties, and I apologize for any delay. I was able to respond to your issue in ticket #142768, and I hope that we were able to resolve your issue.

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