OpenDNS Updater for windows won't let me log in.

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dsayne

I just started with OpenDNS.  Using Windows XP with a dynamic IP address at home.  The Updater is installed, but won't let me log in.  It gives me this message when I try to log in:  There was an error verifying username and password.

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    rotblitz

    Your user name is your e-mail address.

    Your password must not contain special characters reserved for URL encoding.  Best is to use only letters, numbers, dash, dot and under-bar.

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    dsayne

    My password contains only letters and numbers

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    rotblitz

    Can you login to the website?

    Also, ensure that you have the option "Send Dns-O-Matic updates" disabled in the Updater.

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    dsayne

    Yes, I can log in to the website just fine.  I have all of the options unchecked for the updater.  I have uninstalled and reinstalled the updater, restarting my computer in between.  This is on a fresh install of Windows XP SP3 with a fully reformatted hard drive.

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    rotblitz

    Then try a manual update from your browser on the same computer to see what happens:

    https://updates.opendns.com/nic/update?hostname=YourNetworkLabel

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    eduardo.b

    Same problem here.

    I tried that url and works ok. The app is not working

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    cobalt-phoenix

    What evidence can you show of "not working"?  Post screen shots or other results.

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    Jeff8520

    I have this same problem.  Changed my password to eliminate an @, still compliant with the rules.  I'm logged in to the website, but still get the attached error.  




    OpenDNS.png
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    Jeff8520

    Not sure if this matters, but my opendns account is very old.. I've logged in with a username for years.  Just realized that when I moved, I now had a dynamic IP, went in realized the reports were not being generated, so needed the client updater... and well here I am.  

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    cobalt-phoenix

    The error message indicates that the Updater is prevented from reaching out to the internet.  Ensure that your built-in Windows firewall or another app doesn't block the Updater from doing its job.

    Use the same credentials for the Updater as for the website login.  If you have a very old account, use the user name, not the e-mail address.

    If you have too much troubles with this Updater, simply try with another, e.g. https://updater.marc-hoersken.de/ or with your router or other device having a built-in DDNS update client and supporting one of OpenDNS, DNS-O-Matic or "user defined".

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    Jeff8520

    That's my problem... not sure why, but when I turned the firewall off, it updated... need to track down why, but it updated when I turned it off.  Thanks!

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    cobalt-phoenix

    This is what I thought...
    You may need to explicitly add the Updater program as exception to the firewall's list of allowed programs.

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    aamir2507

    Same Problem Here....

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    mattwilson9090

    If you have the same problem then you have the same solution.

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    bosslurker

    I have tried all these solutions besides using an external dns checker and no luck

     

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    rotblitz

    What can an external DNS checker reveal regarding OpenDNS?  And what exactly is your problem?  Are your OpenDNS credentials not accepted by the Updater?  You may post screen shots or other results, as I said above already.

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    timobkg

    Resurrecting this because I just had the same problem and this came up as one of the top options in the search results.

    The solution for me was confirming my email address.

    I had forgotten to do so, and could log into the web portal without doing so, but the Updator app kept giving me the "Incorrect username or password" error as Jeff8520. Verifying my email resolved this.

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    rotblitz

    Yes, but Jeff8520's problem was the Windows firewall, not the e-mail address verification.

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    charlie2

    I am using XP and had the same problem, I could log in to Dashboard but couldnt login the Updater. What worked for me was

    a Winsock refresh. Now  updater works fine. I guess i had some corrupted files or settings. All is well now. Solved.

    I tried Updater on another xp machine and it worked fine.  So that made me suspect my machine was the problem. Anyway the WinSock refresh did the trick. All is well now

    http://www.snapfiles.net/installers/dl-winsockxpfix.php

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    julerobb1

    Quoting another user.. "Resurrecting this because I just had the same problem and this came up as one of the top options in the search results."

    I am having the same issue, except it is on an windows 7 machine that is fully up to date and I have allowed it through my antivirus software's firewall. But it still fusses and states "There was an error verifying username and password" Title of error Box is OpenDNS Updater V2.2.1. This is a fresh install of open dns

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    casalubial

    Same here.

    Having the same issue on a WinXP machine.

    On mine, using win10 I can logging normally, the problem is that in my daughters that has winXP I always get the "there was an error verifying username and password" error.

    I can't use mine because I'm always behind the company VPN.

     

    Any suggestions?

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    onlinenamanalt1

    Same issue. Windows 7 has issue, Windows 10 fine.

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    vitaliy666

    Same issue Windows 2008R2. Same solution ?

     

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    degarb

    Win 7 32 bit.  Old, old early signup.

     

    Same problem on the machine and on the router which has an opendns updater built in.

     

    I think it is a problem on opendns's end, not our issue.  Likely people who solved this have opened a new opendns account with a different email.

     

    Hopefully, I am wrong, but don't see how.  I an attached to my username of last 30 years.

     

     

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    ferfr

    I have the same problem with my network,  I a windows 2012 and a windows 11 computer and it won't login, same error, "There was an error veryfing username and password", I disabled firewall, IPv6, and it won't work, please help!!

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    anishbro501625

    same problem, just like 7 years ago. Problem with my PC 

     

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